Digital Banking Experience Specialist

Overview

Are you passionate about digital banking and eager to make an impact? We're looking for a Digital Experience Representative to join our team in San Diego. In this role, you’ll play a key part in executing strategies, supporting digital banking tools, and collaborating with the Marketing department. If you have a knack for problem-solving, attention to detail, and a proactive attitude, we want to hear from you!

Responsibilities

• Assist with the rollout of new and existing software, including impact analysis, documentation, testing, scheduling, and change management.
• Support complex Digital Banking projects, ensuring timely execution and follow-through.
• Address escalated Digital Banking questions from the Retail team, such as issues with online/mobile banking, bill pay, and browser settings. Redirect inquiries outside your scope to the appropriate team.
• Develop and track system performance and feature usage, providing regular reports.
• Monitor dashboards for digital solutions and gather feedback from members.
• Handle back-office Digital Banking tasks, including reviewing reports on a daily, weekly, monthly, and quarterly basis.
• Collaborate with the Marketing team to support digital campaigns and align with broader marketing goals.
• Ensure that all materials adhere to brand standards and regulatory compliance.
• Stay updated on technology trends and adhere to all relevant policies and procedures.
• Comply with Anti-Money Laundering laws and related policies, including accurate Member Identification and reporting unusual activities.
• Perform additional duties as needed.
  
  

Supervisory Responsibilities

While this role does not include direct supervisory responsibilities, you will interact with supervisors from various departments and oversee third-party vendors on certain projects.

Qualifications

Education and Experience:

• Bachelor's degree (BS/BA) or equivalent experience (minimum of 3 years in a relevant field).
• 1-3 years of experience with digital platform services or technical troubleshooting preferred.
• Experience with eCommerce strategies and mobile app support is a plus.
• Background in financial services is desirable.
  
  

Skills And Abilities

• Excellent written and verbal communication skills, with strong attention to detail in editing and proofreading.
• Ability to build collaborative relationships and work effectively with third-party vendors.
• Strong problem-solving, project management, and strategic thinking skills.
• Proficiency in analyzing data to identify key findings.
  
  

Technical Proficiency

• Solid technical knowledge with basic understanding of HTML, XML, CSS, and web languages preferred.
• Familiarity with online banking products and digital banking functions is advantageous.
• Experience with mobile and tablet application deployment is a plus.
  
  

Other Qualifications

• Valid California driver's license and availability for occasional after-hours and weekend system maintenance.
• Strong organizational and time management skills with the ability to handle multiple tasks.
• Ability to work independently as well as collaboratively in a dynamic environment.
• Must be able to work in our San Diego, CA office with a hybrid-remote schedule subject to change based on business needs.
  
  

Compensation

Hourly Wage: \(24-\)28

We are an Equal Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable law. Employment may be contingent upon receipt of an acceptable and job-related background check, drug screen, and credit check, as permissible by law. We are committed to providing reasonable accommodations for applicants with disabilities and sincerely held religious beliefs. For more information, please contact Human Resources.

Employment Type: Full-Time