Offer summary
Qualifications:
Strong understanding of Python and web development, Knowledge of databases (preferably SQL), Experience with web APIs (Rest, GraphQL, SOAP), Experience with Honeycomb or equivalent logging tools, 3+ years experience in SaaS support.
Key responsabilities:
- Collaborate with Tier 1 and Tier 2 teams on troubleshooting
- Own complex issues and document solutions
- Become a product expert for customer queries
- Identify trends to influence support strategy
- Train and provide feedback to technical team members