Remote Senior eCommerce Consultant

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Job Title: Remote Senior eCommerce Consultant (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $20 USD/hour (approximately $3,200 USD/month) - payments done weekly via Wise

Schedule: 40 hours/week; CT or EST; if doing a 4 day workweek instead of 5, we would set the particular day off (it likely would not be a choice but would either end up a Friday or a Monday)

Job Overview:

Our client is seeking a Senior eCommerce Consultant to join their team. This remote-based position offers flexibility and the opportunity to work from home. The ideal candidate will be responsible for supporting a growing portfolio of clients on Amazon and Walmart platforms, demonstrating a deep understanding of the ever-changing marketplace and providing expert consulting and training services.

To succeed in this role, the Senior eCommerce Consultant must be a self-starter with exceptional customer service skills, a results-oriented mindset, a passion for problem-solving, adaptability to new technologies, and a commitment to continuous improvement.

Responsibilities:

• Identify areas for improvement in seller and vendor accounts.
• Handle case management, appeals, and plans of action.
• Create, edit, and optimize listings using flat files and Amazon's UI.
• Conduct keyword research for both listings and sponsored product campaigns.
• Create and optimize sponsored product campaigns using Amazon's search term report.
• Optimization of listings using Amazon’s SEO best practices
• Analyze competitor listings and strategies.
• Identify and partner with third-party vendors.
• Evaluate and recommend third-party software for clients.
• Assist with brand registry enrollment and trademark processes.
• Support clients with inventory management strategies.
• Identify and explore marketplace opportunities for international growth.
• Participate in prospective client calls to assist in the sales process.

Qualifications, Skills and Key Competencies:

Core Competencies:

• Communication: Effective communication with leadership, peers, subordinates, clients, and vendors.
• Organization and Planning: Strong organizational skills, prioritization, and time management.
• Problem-Solving: Ability to identify and resolve issues efficiently.
• Adaptability: Flexibility to adapt to changing situations and work under pressure.
• Teamwork: Collaboration and positive contributions to a team environment.
• Technical Proficiency: Proficiency in MS Office, Google Suite, CRMs, and other relevant software.

Specific Skills:

• Customer Service: Excellent communication and problem-solving skills for customer interactions.
• Technical Understanding: Ability to understand and communicate technical information (design, analysis, certification).
• Data Analysis: Proficiency in reading and interpreting figures, graphs, and plots.
• Technical Writing: Clear and concise written communication skills.
• Presentation Skills: Ability to present ideas effectively to groups.

Soft Skills:

• Positive Attitude: Maintains a positive and can-do attitude.
• Continuous Improvement: Seeks opportunities to learn and improve.
• Professionalism: Conducts oneself with professionalism and integrity.