Luxury Customer Experience Specialist

Description

Imagine yourself as the ambassador of elegance and exceptional service, guiding our valued guests through a captivating journey of relaxation and indulgence. This role primarily involves facilitating seamless appointments and providing impeccable assistance, ensuring each interaction embodies the essence of luxury and anticipatory service.

We offer a nurturing environment for career growth and development, fostering continuous learning and embracing diversity. Our full-time employees enjoy a comprehensive benefits package, including health, dental, vision, life, and disability insurance, competitive paid time off, and a 401(k) plan.

Essential Duties & Responsibilities

• Immerse guests in unmatched luxury service.
• Uphold and embody our service policies in every interaction.
• Manage transactions and book appointments for acclaimed spa, salon, and fitness services, tailoring recommendations to guests’ preferences.
• Address guest inquiries with grace and professionalism, resolving concerns efficiently.
• Make sound financial decisions to protect revenues and ensure smooth transactions.
• Exceed sales targets by incorporating upgrades and additional services to enhance the guest experience.
• Navigate operational systems, utilizing platforms such as SpaBiz and other proprietary software for booking.
• Maintain extensive knowledge of our prestigious products, services, and promotions.
• Assist in onboarding and training new team members.
• Report any incidents or accidents to management promptly.
• Embrace additional duties as assigned by spa leadership.
• Perform other duties as required.
  
  

Education & Experience

• Previous experience in a luxury call center setting is highly preferred.
• Demonstrated customer service excellence within a 5-star hotel property or similar environment.
• A dedicated professional with an unwavering commitment to superior service.
• Skilled in innovative problem-solving and effectively managing multiple priorities.
• Proficient in MS Office applications, including Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Keen eye for detail to ensure no aspect of the guest experience is overlooked.
• Strong sense of responsibility and accountability, exemplifying professionalism.
  
  

Education Requirements

• A high school diploma or GED is required for this role.
  
  

Additional Requirements

• Availability aligning with facility operating hours, including evenings, weekends, and holidays.
• Sedentary work, potentially requiring lifting/moving objects weighing up to 25 pounds.
• Capable of essential physical tasks, including reaching, standing, walking, pushing, and pulling.
• Proficiency in essential tools such as computers, calculators, fax machines, and copiers.
  
  

Join us in creating unforgettable experiences for our guests, where luxury meets exceptional service.

Employment Type: Full-Time