Functional Consultant

The key responsibilities are:

• As a Functional Consultant, you may be asked to support either Delivery or Assure services for clients. You may have project responsibilities for configuring Aptitude Software’s (‘Aptitude’) products or you may be responsible for providing high-quality support of clients’ configured production solutions
• You will be part of a larger team of consultants and client/partner resources working under the guidance of senior colleagues. You will take ownership of certain tasks, interacting with client personnel where necessary, whilst maintaining a strong delivery focus
• Consultants provide high-quality support for clients’ configured production solutions. They will be expected to apply technical and functional skills as well as applying an innovative approach to perform an investigation of issues. The role will be required to work closely with clients and product support to address problems, follow support processes and work to meet the client’s Service Level Agreement, and build Aptitude’s reputation
• You will be expected to follow best practices, as defined by senior colleagues, to ensure that the quality of our delivery and support is fit for purpose. With support from others, you will gain a good understanding of the Aptitude product(s) capabilities, liaising with project colleagues to match client requirements onto those capabilities
• A key part of your role is to proactively continue your own personal development (keeping yourself updated with relevant knowledge and skills) as well as developing your understanding of how to best approach project work
• You should be aligned to the evolving company culture and contribute towards internal communications as required. Delivery responsibilities may be performed on client premises and travel (in-country and/or overseas) may be required of you. Assure responsibilities will require time zone flexibility and the possibility of standby support during evenings, weekends, and holidays
• Although not an exhaustive list, a Functional Consultant must be proficient in the following Skills and Behaviours

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.