Offer summary
Qualifications:
Bachelor's degree in IT or related field, Minimum 5 years CRM experience with Microsoft, Strong knowledge of Dynamics 365 Customer Service modules, Proficiency in Power Apps, Azure services, B2 or C1 English proficiency.
Key responsabilities:
- Lead design and development of custom Dynamics 365 CRM solutions
- Develop and maintain integrations with other business systems
- Implement portals, chatbots, and service analytics
- Collaborate with stakeholders to align solutions with business needs
- Conduct testing, troubleshooting, and provide documentation