Compliance and Customer Support Officer

Summary

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Role Overview

Kuda is seeking a dedicated and experienced Compliance Officer with a background in customer support to join our team in Tanzania. The ideal candidate will play a crucial role in ensuring our operations comply with all relevant regulatory frameworks while also enhancing the customer experience. This position requires a proactive individual who can manage compliance processes and resolve customer issues effectively.

Requirements

Key Responsibilities

Regulatory Compliance (70%)

• Develop, implement, and maintain compliance policies and procedures in accordance with local banking regulations and international standards.
• Monitor and assess compliance risks within the organization and develop strategies to mitigate these risks.
• Conduct regular audits and reviews to ensure adherence to compliance policies
• Liaise with regulatory bodies and ensure timely submission of required reports and documentation.

Customer Support (30%)

• Address and resolve customer inquiries and complaints related to compliance issues efficiently and professionally.
• Collaborate with the customer support team to ensure compliance-related information is communicated clearly and accurately to customers.
• Develop training programs for customer support staff to enhance their understanding of compliance requirements.
• Support other entities and perform additional duties as assigned by the manager.

Qualifications & Skills required

• Bachelor's degree in Law, Finance, Business Administration, or a related field.
• 3-5 years of experience in a compliance role within financial services.
• Previous experience in customer support or a customer-facing role.
• Strong understanding of Tanzanian banking regulations and compliance standards.
• Excellent communication and interpersonal skills.
• Ability to handle complex issues and provide clear, concise solutions.
• Strong analytical and problem-solving skills.
• Proficiency in using compliance management software and customer support tools.
• Strong English language skills.
• Empathy and a customer-focused mindset.
• High level of integrity and ethical standards.
• Ability to think quickly and make sound decisions under pressure.

Benefits

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer remote working options

Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.