Who We Are
Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.
If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family.
If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.
Job Level Summary:
• Employee gains mastery of skills as more experience is acquired regarding various tasks
• Provides a wide range of support to Escrow Officers
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Demonstrates excellent judgment with work typically performed under general supervision
• May be viewed as subject matter expert on variety of tasks
What You'll Do
- Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices. Works independently to resolve a wide range of inquiries.
- Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homes
- Creates and maintains files, records, reports; monitor and track workflow
- Responds to inquiries and gathers information to resolve issues
- Communicates information to responsible parties
- May train / provide guidance to less experienced team members
- May assist Escrow Offices with business development and customer service
What You'll Bring
- High School diploma or equivalent
- 4+ years experience directly related experience
- Needs proficiency in more complicated residential transactions
- Broad experience with escrow transactions
- Strong customer service skills
- Problem solving skills
- Strong organizational skills
- Knowledge of MS Office suite
- Excellent verbal/written communication skills
- Able to maintain professionalism and a positive service attitude at all times
- Strong detail orientation
- Ability to analyze, compare, interpret and process data
- Strong knowledge of company and/or client operating systems
Salary Range: $20.72 - $34.53 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
