Document Management Tech

Document Management Specialist

On-site Lewiston, ID

Primary Job Purpose:

The Document Process Specialist supports general department functions and/or operates and maintains equipment used in automated mailing and imaging processes, including shipping of packages and freight items. Equipment may include inserters, sorters, document scanners and/or other mail processing machinery. Attention to detail is crucial when preparing both incoming and outgoing mail, and packages and freight, to meet quality requirements. All work must be processed within the established workload priority turnaround schedules.

Responsibilities:

• Operates, controls, and monitors PC-based mail processing equipment which may include inserters, sorters, meters and other equipment. Must operate all assigned equipment to achieve average efficiency at no less than 85% of manufacturers rated machine capacity.

• As documents are received by Cambia, it is the responsibility of the specialist to ensure clarity of the image, which may require adjustments by the specialist or technical assistance.

• May perform fulfillment, inventory/records management, or other department support functions. Must also maintain an error ratio at less than 5% of total monthly production volume.

• Performs daily preventive maintenance and minor equipment repairs and schedules vendor maintenance as needed to ensure equipment reliability.

• Documents and reports to the Lead and/or Supervisor all problems that interfere with daily production.

• Maintains a sufficient amount of postage in the postage meters, and records accurate meter readings on the appropriate spreadsheets.

• Records and documents all incoming daily work to ensure timely and accurate turnaround of mail processing, based on mailing standards and procedures and Cambia internal customers requirements.

• Maintains adequate stock of supplies and envelopes needed for daily processing of mail.

• Verifies daily, the accuracy and quality of all jobs processed for mailing to ensure proper document attributes (correct inserts, delivery envelope, address placement, proper logo and formatting, indicia quality, postage amount and date, postal barcode, etc.).

• Keeps abreast with USPS regulations to ensure that all mail is in compliance with postal standards.

• Maintains the confidentiality of material mailed daily to members and providers as well as material that is presented for scanning. The quality and security of production is required to maintain efficiency.

• Keeps up to date on changes to the HIPAA laws. This requires reading and the ability to comprehend the changes and apply them as appropriate. Continually maintains the cleanliness of assigned equipment and all associated work areas.

Minimum Requirements:

• High School education, G.E.D., or equivalent

• One year of Print & Mail Center, Imaging Center or related experience (such as preparing and scanning incoming membership documents and other corporate records), preferably in a production environment

• Confirmed PC skills

• Basic math skills

• Proficiently operate 10-key adding machines or calculators

• Ability to understand, follow, and perform detailed work procedures under pressure with neatness and accuracy

• Ability to maintain flexibility in working hours

• Ability to perform arduous and/or repetitive physical tasks

• Ability to stand or walk for prolonged periods of time

• Demonstrated organizational skills

• Ability to maintain excellent attendance

• Valid state drivers license may be required

• Basic pallet jack, forklift skills desired

Work Environment:

• Overtime hours to maintain department workload priority turnaround schedules.

• Work is performed in a high-volume yet professional processing environment.

• Duties are performed by standing and walking back and forth constantly 50-100% of the day while monitoring the equipment for maximum efficiency. #LI-remote

The base pay annual pay range for the Document Management Tech is $17.20 - $24.60. The bonus target for this position is 5%. 

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:  

• Work alongside diverse teams building cutting-edge solutions to transform health care.  
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.  
• Grow your career with a company committed to helping you succeed. 
• Give back to your community by participating in Cambia-supported outreach programs.  
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.  

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.  

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: 

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. 
• Annual employer contribution to a health savings account.  
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. 
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). 
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). 
• Award-winning wellness programs that reward you for participation. 
• Employee Assistance Fund for those in need. 
• Commute and parking benefits. 

Learn more about our benefits. 

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.