The Business Development Manager is responsible for the growth and development of the overall sales in the Travel Agency sector within their assigned territory, Vancouver, BC and Yukon Territory. The Business Development Manager is also responsible for training and educating travel agents selling the Manulife Travel Insurance product. The Business Development Manager’s aim is to enhance the sales skills of the selling professional while remaining professional, flexible, creative, and service-oriented. Offering a unique combination of creativity and analytical skill with the ability to assess both vantage points to obtain goals set out by the client and the business. The role of Business Development Manager also includes detailed consultation with Travel Agency owners and Manager about travel insurance business planning and sales growth on a regular basis.
Key Accountabilities:
Manage a territory of travel agencies located in territory by maintaining and growing the number of agencies selling Manulife in the territory, prospecting new opportunities with non - Manulife supporting travel agencies and conducting detailed discussions with business owners and managers on how to more effectively sell travel insurance.
Support and promote specialized training to client and client groups through effective training facilitation within a learning centered environment.
Use of varied, creative and effective training methods that can be used to motivate and capture the attention of the selling professionals / travel agents
Facilitate a minimum number of required trainings per client per year set by the assigned Client Manager
Facilitate regular scheduled training sessions, new hire training sessions and launch training sessions per client in a one on one or group environment
Ensure quality of service and maintain a high level of customer satisfaction through the numerous modes of communication
Attend and participate in bi-weekly Business Development Manager meetings
Proactively and positively communicate issues / conflicts in a respectful manner moving towards resolution
Ensure the learning environment and resources support learner needs
Business Development Manager must maintain a weekly sales log outlining their daily activities / schedules / training sessions
What we’re looking for:
3 - 5 years of confirmed knowledge and experience working with Travel Insurance products
Teacher/Trainer of Adults Certificate/ Diploma or equivalent, would be an asset but is not mandatory
Experience working in a project environment, would be an asset but is not mandatory
Must have a vehicle or means to travel as required
Solid training and development skills, to seek out problems in a complex environment
Ability to handle multiple competing tasks with prioritization that may change due to business needs
Proven facilitation, presentation, analysis, design, and evaluation skills
Ability to travel daily beyond the parameters of the city in which you live
Proven proficiency and success with large group training initiatives, 2+ years experience required
Knowledge of adult learning principles
Highly motivated, professional, confident, positive individual with strong interpersonal skills
Strong initiative (self-starter)
Commitment to excellence in service
Superior written and verbal communication skills
Proven negotiation and influencing skills
Proven ability to facilitate, train and coach
Adaptive/flexible to constant change
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture -We lead with our Values every day and bring them to life together.
Boundless opportunity -We create opportunities to learn and grow at every stage of your career.
Continuous innovation -We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship -We build a business that benefits all partners and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Remote
Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.
