Manager - Retail Banking Sector team

Salary:
London £73,700 - £92,100, depending on experience
National £67,100 - £83,800, depending on experience

Are you passionate about making a difference to consumers of financial products? Do you want to lead a team focused on delivering good consumer outcomes?

We are recruiting for a Manager to lead the sector and analytical function for the Retail Banking Directorate.

The Retail Banking Directorate is responsible for the supervision and policy making for retail banking activities and mortgages in the UK, including those undertaken by the largest retail banking groups. We deliver the conduct agenda through a combination of firm-specific, sector-wide and event-driven activity to deliver better outcomes for UK customers.

This is a significant market, impacting a wide range of consumers, including consumers with characteristics of vulnerability. Our priority is to ensure that firms in this sector operate with consumers’ interests at the heart of their business. We act to reduce harm to consumers and want borrowers to be treated fairly and be able to get affordable products that meet their needs.

What you will be doing

The sector function plays a key role in identifying and monitoring the of risks of harm across the retail banking and mortgages sectors. You will be working in partnership with the Retail Banking Strategy function and leading the data strategy for retail banking to help the Directorate understand and tackle harm effectively and track the outcomes being delivered. You will also support on wider Retail Banking projects and Multi Firm work such as our recent work in the Cash Savings market.

• Managing a team of experts who provide analytical and technical support to front line supervision teams across a range of banking and mortgages issues and cross market analysis on topics such as Cost of Living and Consumer Duty implementation
• Coordinating and supervision of the FCA’s new powers under Access to Cash and supporting the Directorate’s work on SMEs
• Ensuring the team has the right people and skills to deliver its objectives, supporting the development of staff to meet personal and corporate goals, and actively managing talent in the team
• Playing an intrinsic part in the division's leadership and management team; and embedding the FCA values
• Direct line management for team members, including setting appropriate objectives and managing performance
• Representing the FCA to senior external stakeholders, including firms and Trade Associations; and working collaboratively with internal stakeholders
• Working together with the management in the division to deliver effective resource planning; knowledge sharing; coaching and mentoring others; operational effectiveness, staff development and support

What will you get from the role

• This is a wide-ranging, high impact role, offering the opportunity to expand your leadership capabilities
• The chance to keep developing and innovating in the ways we can use analysis, data and insight to support delivery of the retail banking strategy and improved consumer and market outcomes
• Opportunity to work in a fast-paced and dynamic environment, with a fascinating and varied portfolio of work

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.  

Core benefits that you will receive as standard are:  

• 28 days holiday per year plus bank holidays
• Private healthcare with Bupa  
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  
• Life assurance of eight times your basic salary  
• Income protection  

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.  

The skills and experience you will have 

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

Minimum

• Experience of managing high performing teams with technical expertise in a fast-paced environment
• Experience of delivering complex analytical work, drawing on insights and intelligence from data to understand risks and reach robust judgements 
• Experience in financial services, financial regulation and retail banking

Essential

• Understanding of retail banking business models and the impact of the wider economic climate on firm behaviour
• Ability to draw conclusions based on an assessment of the facts, consideration of the options and to provide a clear rationale for your recommendation
• Experience of designing and delivering strategies to mitigate consumer harm and influencing senior stakeholders
• Flexible approach to change and an ability to adapt working styles accordingly
• Ability to identify key stakeholders, build and maintain constructive relationships, and win the support of firms and trade bodies for our conduct agenda
• Ability to make a strong personal impact and persuade with well-reasoned arguments
• Ability to manage priorities and workload in a resource-constrained environment showing tenacity, resilience and flexibility
• Respect for the diversity of cultural, social and academic backgrounds found in the organisation

About the FCA   

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.  

The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.  

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Manager - Regulatory role.   

Flexible working

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we won’t judge you for asking.    
  

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices.  This means that as part of the application process you will be able to select your preference of which office location you would like to work from.   

Useful information  

Applications for this role will close at 23:59 on 25th September 2024

This role is graded as Manager – Regulatory

Got a question?    

If you are interested in learning more about the role please contact:

For Internal applicants, please contact Cheryl Cheung at cheryl.cheung@fca.org.uk

For External applicants, please contact Aaron Ward at aaron.ward@fca.org.uk

What to expect from our interview process 

The process will involve three separate stages: 

• A competency-based interview  
• Psychometric Assessment   
• Final Interview  

Your Recruiter will discuss the process in detail with you during screening for the role.  

Recruitment Timeline: 

• Closing Date:  25th September 2024
• First Round interviews: w/c 4th October 2024
• Assessment: w/c 14th October 2024
• Final Interview: w/c 4th November 2024

Please make the recruiter aware if you are going to be unavailable for any date during this time.  

Application support  

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.  

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. 

Please note – Applications must be submitted through our online portal. Applications sent via email will not be accepted.