Senior Technical Support Engineer, Network Expert

We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments

As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues

What you will be doing:

• Tier 3 support: installing, supporting, and resolving technical issues and challenges

• Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations

• Problem reporting, customer concern, replication, and resolution management

• Respond to customer technical inquiries

• Site visits and conference calls with customers and partners.

• Developing & refining internal processes to improve support efficiency and productivity

What we need to see:

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience

• 5+ years of experience in providing Customer Support for hardware & software products required

• Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required

• Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN

• Linux experience and scripting

• Automation - Ansible

• The ability to work under pressure and support high-level customers

• Experience with operating and configuring major vendors’ network equipment such as switches and routers

• Analysis and diagnosis of highly complicated networking problems

• Good communication and presentation/oral skills

• Excellent verbal and written English skills

• Tenacious, with good follow-up, and attention to detail

Ways to stand out from the crowd:

• Knowledge of Linux/Unix (Administration level)

• Ethernet (10/40 GigE) and/or Infiniband

• Clustering or data center technologies including Upper Layer Protocols (i.e., MPI)

• Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision

NVIDIA is widely considered one of the technology world’s most desirable employers. We have some of the world's most forward-thinking and hardworking people working for us. If you're creative, results-oriented, and enjoy having fun, then what are you waiting for apply today!