National Service Manager, Ultrasound & Digital Radiography
Considering all locations with access to a major airport
Must be able to be compliant with hospital credentialing requirements.
WHO WE ARE:
Boston Imaging is the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.
Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.
Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.
ROLE DESCRIPTION:
This leadership role is key in driving world-class, customer centric service delivery and growth in our Digital Radiography (DR) and Ultrasound (US) Service lines. Responsible for leading DR/US service initiatives and strategies to improve purchased services control, customer satisfaction, service delivery, and driving service revenue. Pivots between headquarters, internal staff, suppliers, and field engineers, to ensure efficient and successful operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assignedResponsible for DR/US service initiatives, strategies, and processes to improve shared services control, material productivity, customer satisfaction, and service deliveryManage employees and operations of the Field Service Employees (FSEs), Depot Employees and Dealer networkWork with DR/US sales team to develop “win-win” strategies to capture incremental DR/US service business and retain existing DR/US service contractsWork with the DR/US Business Development Managers, Technical Service Operations leadership, and field engineers to coordinate and implement service contracts and support noncontract revenue growthResponsible for national service P&L and drive to achieve revenue and margin goals.Build strong relationships with customers, BDMs and dealer network, creating and reinforcing customer satisfactionPromote teamwork, communication, and influence others to achieve business results, driving revenue and creative non-contract revenue programsPromote the use of internal support resources, third party service providers and other subject matter experts, champion escalations, and coordination of necessary resources for speedier resolution of DR service delivery issuesTravel nationally is required by the business, with the expectation of 70% Travel / 30% Home officeAble to conduct professional presentations to customers utilizing PowerPoint, or other presentation programsManage parts consumption and usage, and approval mechanisms to control material costs, either as a shared service, or as a direct leader ofManage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness Ensure escalations are managed and corrected quickly and professionallyEstablish goals and objectives for all FSEs and review performance against operating plans and standards Identify training needs, initiate development of subordinates and recommend effective personnel action
EDUCATION & EXPERIENCEBachelor’s degree in Business or related field of study required, MBA a plus10+ years of experience in an operations leadership role in diagnostic imaging and/or Ultrasound Services. Ability to demonstrate a comprehensive understanding of Service BusinessMust demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environmentMust be able to assemble facts from various areas, analyze data, and provide informed recommendations to managementCOMPUTER SKILLSYou must be excellent with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google ChromePHYSICAL REQUIREMENTSRegularly lift and /or move up to 25 pounds, frequently lift and/or move up to 40-60 pounds Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hearMust be able to sit and/or drive for long periods of time when travellingRegularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situationThe noise level in the work environment is occasionally very loud.Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focusCOMPETENCIESSelf-starter and team player that will thrive in an entrepreneurial environment High attention to detailWorks with a sense of urgencyUnderstanding of terminology and ability to share and communicate effectively within the groupAbility to organize and prioritize tasks resulting in consistent productivityAbility to function within and support a team environment and build strong working relationshipsDependable and punctualAbility to meet accuracy and productivity goalsExcellent problem-solving skills, ability to evaluate situation and prioritize factors in decision makingHas the ability to understand data and make decisions accordinglyHas the ability to utilize data to present fact-based recommendations for the businessSelf-motivated, utilize available resources for self-improvement and developmentFlexible: able to follow directives and accomplish tasks outside of normal duties About Boston Imaging
Located North of Boston in Danvers, MA, NeuroLogica Corporation, who does business in the Ultrasound and Digital Radiography space as Boston Imaging, is a subsidiary of Samsung Electronics who develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, Boston Imaging is a rapidly growing presence in the medical imaging field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at:
https://www.bostonimaging.com/ .
We offer a comprehensive benefit package which includes;
- 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs
- Dental coverage through Delta Dental
- Vision coverage by VSP
- Company paid Short-term and Long-term Disability coverage
- $1 for $1 401k match up to 5% managed by Fidelity
- Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!
Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment." Contact careers@neurologica for any questions or requests.
Boston Imaging welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.
