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Chargeback Intern (Remote) - Waterloo Winter 2025

Remote:

Full Remote

Contract:

Internships

Salary:

48 - 48K yearly

Experience:

Entry-level / graduate

Work from:

Canada

Offer summary

Qualifications:

Post-secondary student in business preferred., Proficient in Microsoft Excel., 1-2 work terms of experience preferred., Strong work ethic for a startup., Critical thinking and problem-solving abilities..

Key responsabilities:

Review customer accounts for bank disputes.
Identify process improvements.
Participate in special projects.
Reach out to customers about disputes.
Analyze chargeback data to eliminate risks.

Super.com Financial Services Scaleup https://www.super.com/

201 - 500 Employees

See more Super.com offers

Job description

Your missions

About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the role:

This is a great opportunity to gain meaningful, hands-on experience in our chargeback operations. As a part of the broader Operations team, you will learn how the business works and have a direct impact on the customer experience. This internship is a good fit for a student with foundational business knowledge, excellent attention to detail, and a passion for working with people!

Challenges You'll Solve

Review customer accounts in order to compile compelling evidence for bank disputes

Identify and/or contribute to process improvements

Opportunity to participate in special projects (like building tools to help us fight more chargebacks efficiently, working with other departments like the Data team and Engineering team on business related projects)..

Reach out to customers about pending disputes in order to provide additional help.

Analyze chargeback data to help eliminate chargeback risk factors.

About You

You are a post-secondary student, studying business related major preferred

Proficiency with Microsoft Excel

1-2 work terms of experience preferred

You have a passion for people, processes, and systems

You have a strong work ethic with a desire to contribute to a fast-growing startup

You are a critical thinker and problem-solver

You have the ability to learn quickly, paired with the desire to work hard

We've Got You Covered

Compensation: we pay our Interns top-of-market

$300 One-time home office set up allowance

$25/Week UberEats allowance on Fridays

$300/Term Learning and Development allowance

$120/ Term Fitness/Wellness allowance

Top Talent: work with the best in the world, including Engineers and Leadership from Google, Facebook, Wish, YouTube, Uber and more

Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.