Bilingual Virtual Financial Service Representative

¿Estas buscando una carrera? ¡Considere aplicar ahora! Looking for a career? Consider applying now! 

CCU is seeking a Spanish/English speaking Virtual Financial Service Representative to join our growing team!

Greater Wilmington, NC Area and Corning, NY area.

 Corning Credit Union is seeking a Bilingual Virtual Financial Service Representative to join our team.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. 

We're committed to helping our members prosper by being a trusted advisor for financial services. CCU’s vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn’t stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. 

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Role Summary: The Virtual Financial Services Representative I is responsible for meeting a wide-range of member needs through the seamless integration of Lending and Membership.  This role requires strong sales, service, and relationship building skills as well as the flexibility to provide exceptional, “one-stop” service to our members.

Essential Job Duties

• Meets member’s needs utilizing the “one-stop” shop approach to service. Consistently looks for ways to improve our member’s overall experience, simplify their lives, and be a sound and trusted resource.
• Actively educates members about our lending, deposit, and electronic products and services and uses effective analytical skills and solid judgment to recommend appropriate services that meet or exceed their needs and contribute to a lasting relationship.
• Assists members with completing membership and/or loan requests through video conferencing technology, electronically, and (when needed) over the telephone. 
• Makes sound loan decisions through effective information gathering and analysis thereby mitigating risk to the Credit Union and protecting the assets of the organization.
• Openly communicates all lending and membership decisions to the member and is capable of navigating through sensitive situations. 
• Supports the digital-first mindset by effectively communicating to members electronically including assisting our Digital Communications team with member inquiries through MailUs, Message Center, and LiveChat. 
• Highly flexible and able to easily transition from a lending focus to a deposit services focus - ensuring both exceptional service and the proper combination and recommendation of products and services that meet our member's varying needs and strengthens our relationship. 
• Assists with sales initiatives by consistently meeting or generally exceeding applicable sales and service goals. 
• Stays familiar with the competition's products and services and can effectively compare and contrast services and benefits for our members.
• Maintains solid knowledge of our new account offerings including General Membership, Minor Accounts, and Business Accounts.  
• May be cross trained to provide support to other member service functions which may include some or all of the following:
  • Lending Contact Center, in-branch FSR, Member Service Specialists.
• Has a strong understanding of Federal Regulations affecting lending and membership including Equal Credit Opportunity (Reg B), Truth in Lending (Reg Z), and Truth in Savings (Reg DD).
• Maintains detailed knowledge of electronic services including Digital Banking, Bill Pay, Mobile, and Cards and is capable of assisting members in obtaining and using these convenience services thereby improving their overall experience.
• Assumes responsibility for other projects or duties as assigned. 

Required Competencies

• Possesses strong sales, service, communication, and relationship building skills and can easily connect with varying personalities. 
• Effectively manages stress in a fast paced and constantly changing environment.
• Highly flexible and able to easily transition from a lending focus to a deposit services focus and back again.
• Has excellent judgment and the ability to make quick decisions and think outside the box when working with complex situations.
• Has a detailed understanding of all applicable credit union procedures and policies.
• Possesses strong communication skills and the ability to communicate openly with members, even in adverse conditions and negative situations.
• Exercises good judgment, common sense and intuition when making decisions.
• Is detail oriented and accurate in their work.
• Shows a lot of initiative and is a self-starter.
• May be required to hold the state notary public license. 
• Possesses solid computer skills and is comfortable and competent working with new technology.

Education Requirements

• A bachelor’s degree in business or finance is preferred. Commensurate work experience will also be considered. 
• A high school diploma or GED is required.

Experience Requirements

• Minimum of 1 - 3 years of experience in financial education, financial counseling, or a related area.

Communication Skills Requirements

• The ability to read and comprehend moderate to advanced instructions and correspondence.
• The ability to write moderate to advanced correspondence within professional etiquette standards.
• The ability to effectively present information in one-on-one and group situations.

 Physical Requirements 

Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work in a repetitive motion for a lengthy period of time.
• Prolonged standing.
• Lifting requirement exceeds 10 pounds.
• Ability to work within a moderately noisy, fast paced environment.
• Regular use of computer required.
• Specific vision abilities required by this position include close vision, ability to adjust focus from computer to paper and/or close range to long range. 

Compensation - The starting Bilingual Virtual Financial Service Representative base pay range is $21.00 - $30.00 per hour. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential. 

An Equal Opportunity Employer. Corning Credit Union values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Pay transparency nondiscrimination provision. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

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