Vendor Coordinator

Cisive leads the industry in background screening, monitoring accuracy, quality, and trust for 40+ years. We work to empower the world’s largest and most highly regulated industries to optimize their talent programs and make their workspaces safer. Our PreCheck and Driver iQ vertical-specialized brands lead the healthcare and transportation industries with the most accurate background screening available. We believe in only the highest standards when it comes to an organization's safety and success.

Job Summary

This role Supports the organization in facilitating and maintaining vendor relationships by applying expert knowledge to the end-to-end fulfillment process. The Vendor Coordinator plays a key role in ensuring our clients receive superior and high-quality service by utilizing in-depth knowledge as it relates to system functionality and client specifications. This position is responsible for delivering a high level of service to our vendors as well as ensuring high operational standards

Duties and Responsibilities

• Monitoring operational processes related to vendor partnerships and production processes to ensure adherence to established procedural metrics and guidelines 
• Cultivate and maintain relationships with vendors by communicating with them frequently to answer questions and SLA levels 
• Evaluate the current vendor roster, review of time service numbers and issues on a monthly basis, providing detailed and accurate vendor performance reports.
• Create and maintaining monthly, quarterly vendor SLA metric communications to business, to include QBRs
• Assist with routine audits of vendor deliverables to ensure quality standards  
• Support operational team with additional duties, analyzing performance and supporting other areas as needed. 
• Monthly review & reconciliation of vendor invoices and billing data
• Partner with IT Development and other key stakeholders to identify efficiency gains

Minimum Qualifications

• High School Diploma or equivalent required
• Bachelor’s degree preferred, or 2-3 years in a similar support role
• Proficiency in Microsoft Office required, including Microsoft Word and Excel
• Must be able to develop and cultivate relationships with vendors
• Able to multitask efficiently and effectively 
• High level of professional and diplomatic written and verbal communication skills
• Ability to stay calm and positive in stressful and demanding situations 
• Critical Thinking and Decision-Making Skills
• Highly organized, with strong attention to detail
• Ability to work in fast-paced environment
• Ability to research items and resolve problems
• Team oriented person who can focus on the details