Under the Bank Application Technology Manager, the System Analyst - Director will analyze the company’s operating applications to provide optimal performance and integration of resources supporting the technological environment. This position will support upgrades, testing, change plans, operational tasks and document programs for operating systems, applications and process improvement.
Knowledge and Skill
- Working knowledge of security practices relating to workstations, servers, internet, etc.
- Ability to use troubleshooting techniques to resolve PC workstation and server software issues
- Knowledge of Microsoft Suite of products; Word, Excel, Outlook, Powerpoint, etc.
- Strong analytical and troubleshooting skills
- Excellent oral and written communication skills
- Has a working knowledge of Microsoft IIS
- Experience in supporting, installing, upgrading, and troubleshooting Hyland Onbase Software
- Experience using the OnBase Configuration application
- Experience using the OnBase Thick Client
- Experience using the OnBase Unity Client
- Experience using the Onbase Web Client
- Expertise building Unity Forms
- Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
- Provide support for assigned applications, ensuring high availability
- Provide hands-on and remote troubleshooting and problem resolution
- Drive efforts to proactively identify application or system issues improving availability and performance
- Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
- Complete projects, coordinate with team members and provide status updates
- Complete onboarding projects as assigned
- Assist on entry phases of applications systems analysis and programming activities
- Track problems and bugs and communicate with customer as resolutions are implemented
- Provide support for internal business units, maintain and setup processes as needed for assigned applications
- Stay current on security-related issues and analyze the impact on UFS; making recommendations for security management and monitoring processes
- Generate and maintain virtual servers; perform vulnerability management
- Perform problem-solving duties for supported applications for internal and external customers
- Ability to train end users on the final product along with creating and maintaining technical business process documentation.
- Analyzing functional and/or technical processes.
- Onbase testing for application patches and upgrades in configuration, thick client, studio, web, and unity client.
- Ensure vulnerabilities are managed with priority, to align with the UFS vulnerability policy
- Perform other duties as assigned
Education and/or Experience
- Bachelor’s degree required
- 3-5 years’ experience with Hyland Onbase application, including server support
- Fiserv Premier experience a plus
- Premier Director/Hyland Onbase experience
- MS SQL experience
- Previous experience in the banking industry a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Typical office environment
- Travel – Approx 5%
Who is UFS?
UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.
Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.
Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.
We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.
