Principal, Customer Strategy

League’s Platform as a Service business, aka Powered by League, enables digital health & wellness transformation for our platform customers, allowing them to accelerate the delivery of new consumer and patient engagement models, leveraging League’s Health OS technology and infrastructure. Building on the proven success among our market-leading customers and partners including Highmark Health, Google, Pager, Manulife, Shoppers Drug Mart, and XO Health, our Customer Strategy team is expanding and seeking a Principal, Customer Strategy to help us achieve this next phase of growth as we rapidly scale our business.

As a Principal, Customer Strategy you are accountable for the overall growth, retention, and value delivered to League’s platform customers. Your core responsibilities include managing key customer relationships where you will partner closely with their digital leaders to understand core business needs and advise on how League’s platform will help them achieve success through modern and differentiated digital experiences. You will work cross-functionally at League to deliver on those needs through implementations, upsells, and customer management that drives commercial success and positive business outcomes. You will report to an AVP of Customer Strategy and lead key customer relationships for League. 

It is vital to have strong client management and communication skills, strong strategic thinking to derive the correct solutions to meet our platform customer’s needs, and strong commercial acumen to identify and understand the impact of growth opportunities within our customer relationships. 

In this role, you will:

• Act as the business lead from League for platform customers.
• Drive the definition of high level business requirements for the product solution in collaboration with a cross-functional team at League.
• Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team.
• Partner day-to-day with program management to assess progress, drive key deliverables, ensure on-track and successful launches of new solutions and enhancements, and support the escalation of customer issues
• Identify opportunities to grow the customer account or expand League’s revenue within an account (and work in partnership with Sales & Legal to execute on such opportunities)
• Support cross-functional collaboration across League business, product & operations teams
• Lead and/or support other key strategic initiatives for League to drive overall growth

Security-related Responsibilities:

• Compliance with Information Security Policies
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

About You:

• 8-10 years work experience, ideally in healthcare management consulting or equivalent industry experience
• Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
• Experience working with external clients from major Fortune 500 companies
• Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
• Startup and/or growth stage technology experience preferred (but not required)
• Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus