Offer summary
Qualifications:
Minimum 2 years customer service experience, High School diploma, college preferred, Experience with luxury brand products, Experience supporting consumer products/services, Diagnosing and troubleshooting experience.
Key responsabilities:
- Handle customer inquiries and complaints
- Maximize sales opportunities through upselling
- Document customer interactions and update records
- Maintain knowledge of evolving products and services
- Implement creative problem-solving for retention