Open Telemetry #1115

Responsibilities

• Work closely with development teams to ensure that platforms are designed with Observability in mind
• Gain deep knowledge of both our complex internally developed applications and enterprise-class services
• Familiar with standard concepts, practices, and procedures within Software Engineering and AWS
• Work to support teams with adding OTEL attributes and configurations utilizing OpenSource OTEL documentation
• Produce high-quality dashboards and streams to showcase primary service flows with distributed tracing
• Support teams onboarding into our distributed tracing platform, Lightstep.
• Ability to query on traces to find application issues
• Comfortable reviewing code, championing issues, and shaping project roadmaps and backlogs
• Continuously look for opportunities to automate changes and implement them
• Implement and improve monitoring and alerting
• Build, automate, and improve observability dashboards to provide better visibility in the operational aspects of the systems
• Function well in a fast-paced, rapidly-changing environment.

Minimum Qualifications

• B.S. or higher in Computer Science or other technical discipline, or related practical experience
• Monitoring/Logging tools techniques and configuration
• Open Telemetry experience with code level instrumentation
• Development Languages: Java, Python, and/or Node JS
• Excellent written and verbal communication skills
• 3+ years of experience in AWS

Preferred Qualifications

• 5+ Years of hands on experience with multiples of these example technologies:
• EC2, ElastiCache, Cloud Front, Auto Scaling, Containers, API gateways
• Networking: Load balancers (ALB/ELB), SSL/TLS, DNS, Firewall
• AWS Certification or AWS Experience w/ Lambda, ECS, and Fargate.
• Observability Tool Experience(APM)
• Experience with AWS X-Ray or other similar tools.
• Monitoring: Splunk, Grafana, Dynatrace, Data Dog, LogicMonitor
• Scripting languages: Python, PowerShell, Bash; specifically for systems automation
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Operators, Product Managers, etc.
• Problem solver with excellent written and interpersonal skills; ability to make sound, complex recommendations in a fast-paced, technical environment
• Humble, collaborative, team player, willing to step up and support your colleagues
• Effective communication, problem solving and interpersonal skills
• Commit to grow deeper in the knowledge and understanding of how to improve our existing applications
• Enthusiasm for cutting edge technologies, complex problems, and building things
• Good command of English (Speaking, Writing and Reading)