Offer summary
Qualifications:
Associate degree or equivalent experience, 3 years of call/contact center experience, Bilingual preferred (multiple languages), Strong analytical and decision-making skills, Excellent interpersonal skills and phone etiquette.Key responsabilities:
- Conduct phone interviews for benefit eligibility
- Evaluate members' medical state
- Assist in completing applications online
- Serve as an advocate for members
- Support revenue maximization initiatives