Key Responsibilities:
Respond to customer queries and issues across multiple channels (phone, email) within
service-level agreements, ensuring high first-contact resolution and customer satisfaction.
Maintain a knowledge base of current system capabilities, troubleshooting techniques, and
integrations by researching available resources.
Act as the voice of the customer, providing feedback and insights in meetings and
brainstorming sessions to drive positive changes and improve the customer experience.
Operate CRM systems (Zendesk) and other internal software applications to manage
customer interactions and ticketing.
Resolve issues efficiently or escalate to appropriate teams when needed, ensuring
compliance with internal policies.
Perform system integrations for clients and ensure confidentiality in customer agreements.
Stay current with healthcare industry trends and provide training on system capabilities as
needed.
Qualifications:
High school diploma or equivalent, with 612 months of experience in customer support or
related roles.
Strong communication skills, both verbal and written, with an ability to handle high
pressure situations.
Proficiency in CRM software and strong multitasking abilities to navigate multiple systems.
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Wonolo
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Farfetch
