Offer summary
Qualifications:
One year healthcare, customer service experience, High school diploma or GED preferred, Experience with EHRs or EMRs preferred, CRM experience, such as Salesforce or Zendesk preferred, Familiarity with Android and iPhone navigation.
Key responsabilities:
- Provide exceptional member experiences via phone and email
- Act as patient advocate and resolve concerns
- Listen actively to determine patient needs
- Coordinate with clinical resources for care guidance
- Multitask effectively in a fast-paced environment