Parts Coordinator (Remote)

Dematic Customer Service is seeking a professional customer service representative to support our fast-paced parts business. This role will interact with customers as well as internal buyers, procurement, warranty, and repair teams to support our Dematic customer base. Candidates must display a strong customer focus and ability to handle simple to complex cases using critical thinking skills.

What we offer:

• Complete all types of parts orders and quotes both simple and complex.
• Handle all order status inquiries, both simple and complex.
• Handle all phone inquiries, both simple and complex, as part of the call queue.
• Interact with buyers regularly to research part status.
• Often act as single point of contact for other departments.
• Lead initiatives as directed by management for process improvements or customer satisfaction support.
• Performs advanced areas of work for the professional field.
• Applies advanced skills to anticipate and resolve complex problems not covered by existing procedures or practices independently.
• Displays a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems.
• Displays data analytical skills to provide key input on sales trends and opportunities.
• Displays strong communication skills in both written and verbal format.

Tasks and Qualifications:

• Typically, 8-10 years of successful experience in related field.
• Demonstrates key responsibilities and knowledge as presented above.
• BS degree and/or relevant experience