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Faculty Scheduler II- Remote

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree from a four-year college, Minimum 2 years customer-service or admin experience, Proficiency in Microsoft Office Suite, especially Excel, Experience with Campus Vue or similar systems desired, Strong organizational and attention to detail skills.

Key responsabilities:

Primary contact for complex scheduling issues
Maintain accurate class schedule data
Respond to scheduling correspondence within one business day
Assist in training and coordination with internal departments
Create and maintain department metrics using Excel and XRM

Grand Canyon Education, Inc. Education Large https://www.gce.com/

1001 - 5000 Employees

See more Grand Canyon Education, Inc. offers

Job description

Your missions

Grand Canyon Education (GCE) is an educational service company that provides an array of support services in the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still supports and works closely with GCU. GCE designs and develops educational programs for GCU and other traditional campus institutions, as well as online partner institutions at the undergraduate, graduate and doctoral levels.

Grand Canyon Education’s Faculty Services department is seeking a full time Faculty Scheduler II. Faculty Schedulers independently perform specialized and complex technical work in scheduling GCU online, ground and cohort adjuncts and faculty members to assigned sections as well as reporting faculty recruiting needs. Faculty Schedulers are also responsible for the use and training of the University’s CRM software and student information systems in coordinating scheduling activity.

While this position is a Phoenix, AZ based role, it is a remote position. There may be department meetings or trainings that require in-person attendance, in which advance notice will be provided.

What you will do:

Acts as primary point of contact and liaison with colleges on a range of complex scheduling, course modifications, operational and administrative issues related to academic course offerings and special assignments.
Maintains current and accurate class schedule data and communicates directly with faculty to ensure effective and efficient assignment of sections for all class delivery methods.
Responds to University Scheduling correspondence within one business day.
Develops and sustains expertise on software applications including XRM, Campus Vue and internal university systems.
Enters pay and adjustments according to scale and position with 99% accuracy.
Ensures that classes are scheduled advance based on projections in accordance with University requirements.
Ensures that all faculty/adjuncts are utilized accordingly.
Works with the adjunct recruiters, colleges and OFTD on replacements and communication of course evaluation changes and requests.
Works and communicates with Classroom Operations and Colleges on program changes and understands criteria and program information.
Attends all program and college related functions in accordance to college and programs assigned.
Assists as needed with internal and external departments to coordinate trainings, mentorships, and peer reviews ensuring they are staffed and scheduled in accordance to process.
Assists in updating and maintaining accurate faculty files to meet accrediting standards.
Creates and maintains various department metrics using Excel and XRM system.
Continually develops and maintains technical skills for high quality levels of technical support for end users.
Performs file and document management audits as well as data entry.
Maintains policies and procedures to insure the security and integrity of technology installations, resources, and services.

What you need:

A Bachelor's degree (B. A.) from four-year College or university is required.
Minimum of 2 years’ customer-service/administrative, or related, work experience.
Must be able to organize, pay close attention to detail and prioritize.
Effective time management and multi-tasking skill.
Excellent customer service and interpersonal skills.
Ability to work cooperatively in a team environment, or effectively independently.
Good verbal and written communications skills with a good command of the English language.
Proficiency using Microsoft Office Suite, especially Excel.
Experience with Campus Vue or another database scheduling system desired but not required
Self-directed learning of new technology applications quickly and efficiently.
Sense of urgency when responding to emergency or on-call situations in a timely manner.