Senior Product Owner

Overview:

Position: Sr. Product Owner - CRM

Salary:  $135K - $155K/yr d.o.e.

Location: Remote - hybrid if 31 miles from Tustin, CA or Austin, TX. 2 days on-site.

Position Summary

The Senior Product Owner is a pivotal role in partnering with our product managers to execute on a roadmap for New American Funding to build and enhances its Bonzo CRM, that is designed to revolutionize the sales process for loan origination through intuitive and innovative technology. The Senior Product Owner role extends beyond tactical execution and starts to engage more strategically with product planning, roadmap development, and cross-team collaboration.

• Perform effective product backlog management, developing product backlog items, communicating product goals, prioritizing product backlog work items, and ensuring that those work items are visible, understood, and transparent by stakeholders and the scrum team.
• Collaborate with the Product Manager to define a product strategy and roadmap that maximizes the product's value to the business while delivering exceptional customer experiences.
• Work in an agile environment and continuously review business needs with the product team.
• Translate product roadmap into well-defined product requirements, including features, user stories, and acceptance test criteria.
• Manage dependencies across teams and ensure the smooth flow of information.
• Understand scrum team throughput to ensure transparency to stakeholders regarding the product backlog and delivery expectations.
• Builds and maintains a running groomed backlog of several sprints worth of work
• Monitoring and evaluating product progress and ensuring the product delivery plan is current.
• Working with product, UX, and tech teams in the development of user stories
• Plays an active role in mitigating impediments to ensure successful completion of Release/Sprint Goals
• Support scrum master in daily scrum activities
• Assist in implementation and refinement of Agile/Scrum best practices and trends
• Define key performance indicators (KPIs) and ensure tracking mechanisms are in place.
• Manage and coordinate multi-team releases, ensuring seamless handoff to operations and support teams.
• Lead retrospectives to capture learnings from cross-functional teams and integrate them into future product iterations.
• Establish and maintain product performance tracking mechanisms.

• Bachelor’s degree in information technology, marketing, business, or related discipline
• At least 7+ years’ experience as a product owner or in a similar role.
• Must have experience in developing, implementing, supporting CRM platforms such as Salesforce, Microsoft Dynamics or other customer CRM platform
• Experience in Mortgage Lending, Personal Loans, or Auto Lending is necessary
• Proficient in agile methodology

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

[EOE/M/F/D/V. Drug-free workplace.]

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