Associate Support Engineer, Security

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

We are actively seeking a Associate Support Engineer, Security. This is a remote position and can be based anywhere in Brazil.

Position Summary

The role of the Security Products and Services Engineer is to manage and pro-actively support the Rimini Street security solutions under the guidance of a Security Solutions Architect. SPSA will follow the project plans and apply the best practices to work with the client’s IT teams to manage the environment, under the guidance of a Security Solutions architect. These products will be implemented in client’s on-premise or cloud IT landscapes where the various business critical applications such as Oracle EBS, Peoplesoft, SAP, JDE, Hyperion etc., are hosted for Rimini Street clients. The SPSA is responsible to collaborate with Global Security Services (GSS) teams for post-implementation support including but not limited to the application security policy maintenance, installation of security patches and security software updates. The SPSA will also be responsible for complete monitoring, reporting, troubleshooting and managing the security solution. The position will also be responsible to work very closely with the Security Solutions Architects to improve the product implementation and adaptation process by providing valuable feedback.

Essential Duties & Responsibilities

• Managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks
• Troubleshooting security problems
• Responding to all system and/or network security breaches
• Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls
• Appropriately respond to security breaches and investigate how they occurred
• Report to members of senior management on potential threats, proposed improvements, and ongoing security issues
• Constantly strive to find vulnerabilities in hardware, software, and applications
• Participating in the change management process
• Participating in client meetings
• Communication among team members, it does not mean desk partners for projects only. Keep in good touch with most of the staff so they can be helpful and well-prepared regarding security policies
• Be enthusiastic and always keep upskilling. Do not settle for the knowledge you already have but always learn new things about your work
• Be dedicated to your work. Once faced with a problem, you must know how to solve it

Education

• A degree in computer science, IT, systems engineering, or related qualification

Location

• Remote - Brazil

Experience

• 2 years of work experience with incident detection, incident response, and forensics
• Previous experience in communicating with customers and meeting customer demands
• Experience with Firewalls (functionality and maintenance), and Endpoint Security

Qualification & Skills

• Linux/Windows knowledge is a requirement
• Basic knowledge to code (Python, Java, Linux shell, and/or Power Shell)
• Great awareness of cybersecurity trends and hacking techniques
• Communication skills with client and team members
• Ability to work under pressure in a challenging environment
• Strong diligence with an analytical mind and outstanding critical thinking skills

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.