Job Scope:
The introduction of Microsoft Dynamics CRM for stakeholder management and other such modern applications like OneDrive, Teams, SharePoint and the PowerPlatform has proven to be a much-needed addition to the organisation. This has led to an increase in demand for help managing and refining the CRM and similarly utilise modern applications to update processes and work on new projects to improve efficiency as well as the user experience as a whole.
This support role will work closely with the Modern Applications Manager on a wide range of projects and will carry out predefined tasks that will allow the post holder to build basic and core skills in the MS PowerPlatform, including bulk data entry and management in the CRM.
On a more ad hoc basis the Support Assistant will also assist the CRM Team with low level data entry and data management support (to ensure quality of data) so that modifications and additions to the platform can be carried out simultaneously.
This is an exciting role that will give the post holder ample opportunity to learn new skills around supporting the development of business processes using the Microsoft PowerPlatform (or other workflow, low-code/no-code tools) and supporting how our users interact with Microsoft Dynamics CRM. It is an assistant level role within the team, and you will be starting from the beginning supporting Dynamics 365 and using the PowerPlatform, but will bring strong problem solving and analytical skills acquired from other roles along with good general IT and MS Office knowledge. Experience of using Dynamics CRM and SharePoint would be an advantage but is not essential.
Reports to: Modern Applications Manager
Line manages: N/A
Pay band: C, £34,000 to £36,000 per annum
Location: Carlton House Terrace, London, SW1Y 5AG (plus hybrid remote working)
Hours: 35 hours per week
Contract: Permanent
Closing date for applications: 22 September 2024 at 23:59pm
Please note that we are unable to offer sponsorship for these roles.
Responsibilities:Required Knowledge & Experience
Desirable Knowledge & Experience
At Band C you will hold a specialist role. Pay Band C roles are described in the following dimensions:
Decision-making – Your work is varied and you have a range of administrative or technical tasks. You take decisions in line with specific routines, guidelines or procedures. You plan your own work and coordinate with others on how their work fits into the broader plan of activities. Supervision is available for issues that fall outside of existing operating guidelines or your realm of knowledge
Thinking challenges - The solutions to issues or problems are not always obvious and investigation is needed before choosing a way forward. Your initiative is required to help find ways to improve working practices and procedures in your area of work, in sorting out problems that occur in day-to-day work or improvements to work processes.
Communicating – You maintain relationships which involve liaison or coordinating with a range of internal and/or external contacts on mainly transactional issues.
Developing people – You may be responsible for allocating work to, or checking the work of less experienced colleagues
Managing Resources – You may perform activities such as reconciling information/data or analyses of expenditure or income, adhering to agreed procedures
Applying knowledge & expertise - You require proficiency in, and keeping up to date with, skills required for your area of work or technical skills acquired through relevant work experience and/or vocational qualification.
The competency levels for a pay Band C role are described below.
Self-management | · Works unsupervised and can motivate self · Produces results under pressure · Can manage in stressful situations · Pushes for the best results
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Working with others | · Contributes ideas and identifies opportunities to work with others both within the team and across the organisation · Willing to provide feedback to sectional colleagues when requested · Produces succinct presentations and papers for senior colleagues · Understands when to seek senior advice on potentially delicate negotiations |
Resource management | · Makes the best of internal/external resources and coordinates well with external partners to best meet the needs of the Society · Builds contingency into projects taking into account possible outside factors · Sets and monitors performance against quality and results orientated targets. · Focuses on both short and long-term goals
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Critical thinking | · Determines and clarifies the exact requirements of any situation · Checks information for accuracy and raises concerns if information is inaccurate · Extracts the key points succinctly, clearly and accurately · Puts forward suggestions for improvement concerning current processes or systems · Tries different ways of doing things to get the best results
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Adaptability | · Overcomes obstacles and is not deterred by setbacks; checks assumptions and first principles and works out alternative approaches · Reacts proactively to new challenges and works in a flexible manner to produce solutions · Provides feedback and participates in discussions surrounding new ideas approaches or projects
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Managing people and relationships | · Delegates effectively, setting clear expectations and authority · Monitors results and feedbacks to team on a regular basis · Recognises others’ contributions and acknowledges their limits · Helps others to identify ways to improve their performance · Prioritises supervisory responsibilities and carries them out in a timely fashion · Understands and can identify client/stakeholder/staff needs and looks for opportunities to improve their experiences |