Offer summary
Qualifications:
2+ years of engineering experience, 4+ years of technical support experience, Proficiency in SQL is a bonus, Experience with API tooling like Postman, Ability to write code in Python, TypeScript, or Ruby.Key responsabilities:
- Own first level of technical support
- Triage customer support issues during business hours
- Work on tooling for customer functionality improvement
- Collaborate with product and engineering teams to enhance offerings