Offer summary
Qualifications:
Level I: 2 years clerical experience or equivalent education, Level II: Bachelor's degree or associate's plus 2 years experience, or equivalent, Preference for previous call center experience.
Key responsabilities:
- Provide customer service to clients of Adult and Family Services
- Process electronic applications and renewals for AFS programs like SNAP
- Interpret policies while documenting casework
- Handle customer contact primarily via phone
- Train in-person for first 120 days before teleworking