Who We Are
Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Senior Title Coordinator works in a dynamic, analytical, problem-solving, fast-paced setting assisting with national forms across the US for the NCS Division. Analyzing, configuring functionalities in various escrow and title related forms with commonly used applications. Working with multiple parties to coordinate the resolution and completion. Reviews and validates the accuracy of data contained. Verifies file completeness, obtains approvals at state level . Performs special projects.
What You'll Do:
- Review complex coverage analysis and provide work up for approval
- Work with Local Offices and State point of contacts for approvals to modification on Title or Escrow forms
- Review and analyze Title and Escrow related forms for discrepancies, functionalities, and formatting
- Act as the team's resource and subject matter expert to answer questions and create resolutions using past experience, best practices and sound judgment
- Supervise the day to day activities of the global team members, answering questions and resolving escalated issues
- Troubleshoot and guide others on wide variety of complex problems and identify solutions within broad application and functional expertise
- May assist offshore team by answering questions and resolving escalated issues
- Utilize company operating systems to coordinate/manage work flow, produce products and respond to customer requests
What You'll Bring:
- Strong mathematical skills
- Advanced to Expert level MS Excel knowledge and ability to quickly adapt to new software applications and technologies
- Strong Adobe pdf skill set
- Strong organizational skills
- Ability to troubleshoot application functionalities and features
- Basic project tracking skills
- Excellent verbal and written communication with internal and external customers; uses various types of communication to meet customer expectations and build relationships
- Passion for helping customers while maintaining a professional and positive attitude
- Proven problem-solving skills with eagerness to learn and share
- Demonstrated leadership experience or Emerging Leader experience
- Drives enhancements to department processes and procedures through regular recommendations
- High School diploma or equivalent; some college preferred
- 4+ years’ directly related experience in escrow/title preferable in commercial
Pay Range: $20.72 -$34.53 hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
