Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.
WHAT YOU’LL DO
The ServiceNow Platform Developer and Administrator will be responsible for the development, configuration, and ongoing management of the ServiceNow platform to ensure its optimal performance and alignment with business needs. This role requires a blend of technical expertise, strategic planning, and effective communication to support and enhance the platform's capabilities.
Develop and configure ServiceNow platform and modules to meet business requirements.
Administer the ServiceNow platform, including system upgrades, patching, and integrations with other enterprise systems.
Collaborate with internal stakeholders to analyze needs and translate them into technical solutions within ServiceNow.
Maintain and enhance the ServiceNow instance, including workflow creation, report generation, and data import/export.
Provide technical support and training to end-users, ensuring high levels of service quality and user satisfaction.
Monitor system performance, respond to incidents, and resolve issues in a timely manner.
Ensure adherence to best practices for system security, data integrity, and compliance with relevant regulations.
Document system configurations, standard operating procedures, and system changes.
Perform all other duties and activities as required.
Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
WHAT YOU’VE DONE
QUALIFICATIONS/REQUIREMENTS
Education and Work Experience:
4+ years of applicable experience
Bachelor’s degree in computer science, Information Technology, or a related field or equivalent additional years of experience
Proven experience in ServiceNow development and administration, with a strong understanding of the platform's capabilities and limitations.
Proficiency in JavaScript, HTML, CSS, and other relevant web technologies.
Experience with ServiceNow modules such as ITSM, CSM, Change Management, Incident Management and HR Service Delivery.
Familiarity with REST and SOAP web services, and integration with third-party systems.
Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
Excellent communication and interpersonal skills, with an emphasis on customer service.
Relevant ServiceNow certifications are highly desirable
Other Requirements:
Travel: 0-10
Work Authorization: Legally authorized to work in the country of the job location.
WHAT WE STAND FOR
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/
Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.
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