ServiceNow Admin/Dev (Job ref. L6865VWR)

Job details

Job Location: Remote (Anywhere Romania)

Effort Schedule: 8 Hours/Day (Flexible)

Business Hours: EET Timeframe

Language: English

Customers Background: (EU, WorldWide)

Client Facing Role: Yes

Project Team Size: +10 members

Methodology: Agile/Scrum

Travel Required: No

Skills & Competencies

• Basic knowledge of ITIL/Service Now processes
• Primary resource for ServiceNow implementation and release upgrade (configuration, integration, testing, requirements gathering and solution design)
• Perform day-to-day administration of the ServiceNow system, including approved change to processes and workflows
• Incident management and resolution in ServiceNow modules
• User management, management / maintenance of global datasets, creation / configuration of notifications, business rules and workflows
• Manage update rollup migration and creation
• Manage user / group / group access / access control lists
• Routine maintenance to include performance monitoring and error identification/remediation
• Identify and refine requirements and workflows
• Developing system integrations and automating processes - fully utilizing the workflow capabilities of the platform and/or performing scripting with a medium level of complexity
• Creating reports and dashboards in ServiceNow
• Portfolio management for service improvement
• Assistance with periodic security tests and audits
• Integration of mass data, after their verification

Solid knowledge and experience with the primary application modules of ITSM, ITBM, ITOM, CMDB, HRSD, CSM, Portal:

• ITSM (Incident, Problem, Change, Request, ACL, User Criteria)
• Catalog Items (Record Producers, Order Guides, Transform maps, Integrations with REST Messages)
• Business Rules, UI Policies, Data Policies, ACL, User Criteria, Client Scripts, Script Includes
• Notifications (reminders, event base actions, script actions, records updates, inbound/outbound emails, translations, etc)
• Workflow si Flow (flow design, approval management, scripts, timer, notifications, etc)
• Knowledge Base (articles management, templates, user criteria & scripted user criteria, etc.)
• Portal (Client scripts, Script includes, User criteria & Access management)
• Custom development and administration of custom scripts
• CMDB & Integrations

Profile

• Ability to deliver complex technical projects within a tight schedule
• Excellent knowledge of ServiceNow best practices and familiarity with the latest ServiceNow features
• 3+ years of ServiceNow administration / configuration/ development experience in an enterprise environment