Training Specialist

Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a Training Specialist to join our team in a 100% remote capacity for an Oracle Energy and Water CCS implementation.

Job Responsibilities:

•       Establish training program(s) using modern technology and techniques  

•       Deliver training content using various platforms including in-person, online, hybrid, and blended learning models 

•       Update existing training material and convert all documents to electronic files

•       Collaborate across the department and sections within the division to understand initial and refresher training needs and address accordingly 

•       Acclimate and adapt self and others to change 

•       Train during traditional and non-traditional work hours (utility operates 24/7)

•       Establish:

•       Method(s) to track and address attendance & punctuality

•       Assessments to gage the learner’s progress

•       Rubric to evaluate engagement and overall success of the training program

Minimum Job Qualifications:

•       CC&B, C2M, MDM experience essential

•       Minimum of 5 years’ experience in instructional design and training for systems and software

•       Have 5+ years of operational experience / knowledge (call center, billing, revenue /collections, dispatch, and field services) preferably in the water and gas industries 

•       Must be proficient in developing training content for in-person, e-learning, and online/virtual training using Microsoft software, e-learning software, gamification, and other modern techniques used for adult learning 

•       Must be proficient with learning management systems, evaluating trainee progress, tracking, and reporting

•       Must be able to train using the train-the trainer model 

•       Must possess a great personality and promote an employee centric culture

•       Be an active listener who is approachable and has a great sense of humor 

•       Provide safe learning environment

•       Intermediate – expert level in Microsoft Office Suite, Teams, and Forms

•       Regular and predictable attendance

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications.  Applications that are incomplete or are submitted for "any" position will not be considered.   Applicants are good for 90 days.  If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application. 

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.

It is Veracity Consulting’s policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.  

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.