Job Description:
Account Relationship Manager
Jonas Metals Software is the merger of successful Metals ERP businesses within Jonas Software group. Positioned as a successful market leader, specializing in IT solutions for Metals Services centers globally. Customer service and satisfaction is vitally important maintaining our good name and reputation within the industry. JMS offer an all-in-one IT solution and provide our own sector leading bespoke software and professional services to our clients.
POSITION:
This position is primary focused on the clients within Europe. Working as a liaison (in person or online) to ensure customers maintain their understanding of JMS products, services and support, available and planned.
The role is to be a primary contact for clients, obtaining and defining requirements. Updating CRM activities and feeding to pipeline.
The Account Relationship Manager will work closely with all JMS departments, for client inquiries, generating proposals and delivering results.
The role requires consultative skills and metals industry understanding, so you can engage with clients to identify opportunities and provide needs analysis. Preparing business analysis findings and recommendation. Presenting findings to the client and internally.
There is a responsibility to understand the Utopia Grid of products and services that can be aligned to the clients and educate them as to the benefits of these solutions to the betterment of their businesses.
JOB RESPONSIBILITIES:
Maintain an in-depth knowledge of the Company’s product portfolio and awareness of competitor products
Maintaining an awareness of industry trends and attend industry events
Attend training to develop relevant knowledge, techniques and skills
Establish and maintain strategic relationships, alliances and networks within industry (or any other vertical market) as well as with other key stakeholders to generate leads
Attend industry trade shows as directed by the management team from time to time
Participate in regular team meetings
Maintaining and developing the Company’s CRM and internal systems in accordance with company standards
Client engagement to identify and analyse requirements, so they can be presented to client or reviewed with JMS
Define clients requirements, so they can feed into development
Work with sales on pricing and negotiation
Provide news and materials for the marketing
Ability to travel in the UK
JOB QUALIFICATIONS:
Relevant professional metals industry experience
Consultancy skills to performance business processes and investigations
Excellent communications skills, at all levels, from board room to shop floor
Excellent written, verbal and presentation communications skills
The ability to build and foster business relationships
Good understanding of technology and how it is applied in business
A moderate degree of computer literacy and technical competency
Demonstrable evidence of organizing customer accounts and projection implementation.
Your personal characteristics will include:
High degree of self-motivation
Energy and enthusiasm
Honesty and integrity
Strong customer service mindset
Goal orientation
Professionalism and persistence with the ability to overcome obstacles and setbacks
Travel on company business is required, therefore a Valid UK Driving License and passport is essential.
Business Unit:
Metalogic
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
Career Site:
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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