Senior Wholesale Support Specialist

Location: 

• Remote with some on-site work required. (Must live within a 50-mile radius of the Columbus, Ohio Metropolitan area) to be considered.

Position Summary:

The Sr. Wholesale Support Specialist plays a pivotal role in ensuring the satisfaction and retention of our key wholesale accounts. This position involves providing comprehensive support throughout the post-sale process, addressing inquiries, and serving as the primary point of contact for high-priority Green-Grass accounts. The Sr. Wholesale Customer Relationship Specialist collaborates with internal teams to coordinate seamless order fulfillment and communicates proactively with customers to enhance their overall experience.

Key Responsibilities:

• Act as the main point of contact for high-priority Green-Grass customers, building and maintaining strong relationships through effective communication.
• Support "Key Accounts" as directed by the Wholesale Support Manager.
• Monitor and manage the status of wholesale orders, providing timely updates to customers and addressing any concerns related to order fulfillment.
• Proactively identify and address any issues or concerns raised by wholesale customers, working closely with internal teams to ensure swift resolution.
• Liaise with various departments such as sales, logistics, and inventory management to gather information and updates for wholesale customers.
• Reach out to wholesale clients to communicate new promotions, and product launches, and facilitate the reorder process for additional purchases.
• Assist wholesale customers with order modifications, including changes in quantity, size, or other specifications, ensuring accuracy in the fulfillment process.
• Maintain accurate records of wholesale customer interactions, feedback, and preferences, contributing to a comprehensive customer database.
• Actively seek feedback from wholesale customers to identify areas for improvement and contribute to the enhancement of overall service quality.
• Work closely with the wholesale sales team to support their efforts, providing insights into customer needs and preferences.

Qualifications:

• A bachelor's degree in business, marketing, or a related field is preferred.
• Proven experience in customer support or a related role, preferably in a wholesale or B2B environment.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Familiarity with wholesale processes, order fulfillment, and inventory management.
• Ability to work collaboratively in a team-oriented environment.
• Proficient in using customer relationship management (CRM) software and other relevant tools.

Benefits:

• Greyson is proud to offer employees a comprehensive benefits package that includes:
• Unlimited Paid Time Off Policy
• Paid Sick Leave
• 13 annual paid company holidays
• Competitive employee discount
• Paid Family Leave Program (maternity and bonding)
• Company paid long-term and short-term disability insurance
• Comprehensive Medical Coverage (medical, dental, vision)
• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401k (match targeted for 2025), 401k Roth

Additional Information:

This role is primarily remote, but on-site support for wholesale events in the respective market is required.

Company Background and the Path Ahead:

Greyson is a pioneer of innovative products and design, a lifestyle brand with emotional connections to our consumers through authenticity and dedication of service. From the beginning, the brand has valued high design and high technical performance to better meet the needs of existing and emerging golf consumers. Greyson has since expanded beyond golf apparel into multiple complementary lifestyle categories and is quickly building credibility beyond golf wear.

Join us and become part of a team that values creativity, innovation, and community. Apply today to join the Greyson Pack!