Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
We are seeking an experienced and visionary leader to join our team as the GTM Content Curation Director. In this key role, you will spearhead the GTM content curation efforts and oversee the strategic management of the Kyndryl Win Coach platform (powered by Highspot). Your leadership will be instrumental in optimizing the platform to elevate GTM excellence, ensuring the delivery of relevant, impactful content that aligns with our business objectives, drives superior engagement, and enhances GTM effectiveness.
Key Responsibilities:
Team Leadership:
- Lead and inspire a high-performing team dedicated to sales content curation, governance, and management of the Kyndryl Win Coach platform.
- Provide functional direction and mentorship to team members, fostering their professional growth and development.
- Cultivate a collaborative and innovative team culture that encourages open communication and drives continuous improvement.
Sales Content Curation Strategy and Governance:
- Lead the development, execution, and ongoing refinement of a comprehensive GTM content curation strategy that aligns with business objectives and addresses the specific content needs of diverse GTM personas throughout the entire customer journey, ensuring relevance and impact at every stage
- Oversee the creation, organization, and maintenance of a robust and high-quality sales content library that meets the evolving needs of the GTM team.
- Establish and enforce a comprehensive GTM content curation and governance framework, ensuring content accuracy, consistency, and alignment with brand standards and GTM objectives.
- Define and deploy an engagement model to effectively collaborate with cross-functional teams to identify, curate, and maintain best-in-class assets and scalable content solutions.
Content Management Platform Optimization:
- Lead the management and continuous enhancement of the Kyndryl Win Coach platform, empowering the GTM team to engage customers with personalized, relevant content throughout the customer journey, thereby improving sales outcomes.
- Monitor platform performance, user engagement, content utilization, and field feedback to identify opportunities for improvement and implement strategic enhancements.
- Drive the achievement of KPIs related to platform utilization, user engagement, and sales effectiveness, ensuring that the platform delivers maximum value to the GTM team.
Reporting and Analytics:
- Develop and manage comprehensive reports and dashboards to track key performance indicators related to content engagement, platform utilization, and sales productivity, driving a culture of continuous improvement.
- Regularly report and share insights, including progress against goals and actionable recommendations, with executive leadership.
- Leverage data insights to identify trends, opportunities, and areas for optimization.
- Ensure that all initiatives and strategies are aligned with the achievement of KPIs, consistently delivering value and impact to the organization.
This is a unique opportunity to lead a pivotal function within our organization, driving the evolution of our GTM content strategy and platform management to support our growth and success.
Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
- A minimum of 10+ years of experience in sales enablement, content management, or a related field, with a proven track record of success.
- Demonstrated experience in leading and managing high-performing teams, with a focus on driving results and fostering a positive team environment.
- Exceptional leadership skills, with the ability to influence stakeholders, drive change, and build strong, collaborative relationships across the organization.
- Excellent communication, organizational, and analytical skills, with the ability to translate complex data into actionable insights.
- Deep expertise in sales content curation, governance, and best practices, with a proven ability to develop and maintain high-quality content libraries.
- A Bachelor’s degree in business, marketing, or a related field is required; advanced degree preferred.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
