Problem Manager Senior

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

We have a fantastic opportunity for a seasoned Problem Manager to work with a major banking client on a transformative core banking project.  This role will be based in Wellington and will include involvement in all aspects of the project from initiation through to implementation and completion.

What you will be doing
As a Senior Problem Manager you will:

• Ensure contractual service level agreements are met in support of client business requirements.
• Coordinate and promote problem management activities across the business and takes responsibility for effective functioning of these processes across organization.
• Maintain trend data and metrics related to problems for clients and executive reporting.
• Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the problem management process.
• Facilitate daily, weekly and monthly tactical meetings as well as create problem reports as determined by business and technology needs.
• Encourage inter-team, inter-department and inter-organisational team work to accomplish goals and objectives.
• Engage various levels of stakeholders on a day-to-day basis to ensure the successful outcome of the project
• Compile the root cause analysis report and work with various teams in root cause analysis process to determine cause of incident.

What you bring:

As the ideal candidate you will have a strong ITIL background and 4-5 years’ experience in Problem Management roles.  You will also have:

• Considerable knowledge of incident and problem management principles, procedures and techniques
• Strong experience in a client facing or vendor management role
• Broad knowledge of IT infrastructure
• Strong understanding of Problem Management principles
• Ability to communicate at all levels of an organization and solid problem solving abilities
• Ability to manage multiple incident tasks simultaneously
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to provide acute attention to detail
• Decision making ability within specified parameters
• Ability to work independently and confidence in your decision making abilities
• Considerable knowledge of standards and best practices relevant to the information technology industry e.g. ITIL

Added bonus if you have:

• Knowledge of FIS products and services
• Experience within the banking or finance domains
• ITIL v3/v4 certification

What we offer you:

• An opportunity to work with a Global Fortune 500 Fintech in Wellington
• Have a real impact on a major banking transformation project
• A competitive salary plus benefits including medical insurance and personal insurances and employee share scheme

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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