Billing Specialist

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.  

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.    

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

This position is responsible for ensuring accurate billing to the customer for work performed.  This will be a 100% remote position.

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Reviews daily completed calls and ensures all completed calls are posted accordingly.  
• Assists accounting to secure back-up information to verify correct billing and corrects invoices if needed.  
• Reviews all invoices for accuracy per call type and customer contract.  
• Performs crediting of invoices where needed.  
• Approves all service and project invoices once any necessary corrections are made.  
• Reconciles invoices to ensure all invoices requiring adjustments have been completed, and all invoices have been approved by salesmen for customer delivery.  
• Provides ongoing mentoring and coaching regarding invoicing errors.  
• Identifies trends in invoicing processes and advises management accordingly to ensure all issues are properly addressed.  
• Monitors daily Orders Missing Freight report and ensures that all associated orders are within guidelines.  
• Ensures that billable orders include any ancillary charges such as freight and fuel surcharge.  
• Coordinates with Warehouse to correct equipment serial number.  
• Research and assists in correcting equipment not showing at the proper inventory location.  
• Perform other duties as assigned. 

Minimum Qualifications  

• Strong verbal and written communication skills. 
• Intermediate computer skills to include MS Windows, Word, Excel, and Outlook with the ability to effectively learn and navigate proprietary call management systems. 
• Attention to detail is paramount. 
• Ability to work independently with little supervision.  

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.  

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision. The noise level in the work environment is usually low.  

Compensation and Benefits

• 10 Paid Holidays  
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

Requisition # 2615

#ZR