Manager Workplace Experience – PMO & Operations

About the Role

As the Manager of the Workplace Experience PMO, you will oversee both Workplace Experience Program Management and Business Operations. Reporting directly to the Senior Director of the newly established Workplace Experience team, you will be a key partner in creating and maintaining business operations. You'll work closely with the Workplace Experience leader to manage key organizational programs from start to finish. Your role will be critical in ensuring the team's knowledge and effectiveness as we implement our new vision and purpose.

Building strong relationships with team members and high-profile leaders is essential, as cross-functional collaboration is key to success in this role. You will need to bring curiosity and a fresh approach to our work, balancing strong organizational skills with the ability to operate with agility.

The primary mission of the Workplace Experience team at Gap Inc. is to energize our hubs and embody the spirit of "Imagine Better." We aim to embrace Gap Inc.'s curiosity with questions like "What if?" and "Why not?"

What You'll Do

• Develop and maintain partnerships with key stakeholders within our department, including Design, Planning, Programming, Food, Moves, and Operations.
• Collaborate with team leaders to understand overall business goals and determine aligned strategies for our corporate portfolio.
• Synthesize departmental objectives, goals, and priorities into clear team documents in collaboration with team leaders.
• Support and assist in problem-solving to find optimal strategies that address cross-functional needs.
• Program-manage and document key initiatives, KPIs, milestones, and implementation plans.
• Create clean and concise presentations for the team and leadership, with a strong understanding of how to tell a story using data analytics.
• Develop, communicate, and implement new processes, ensuring they are effectively rolled out and embraced.
• Support team leaders during key Rhythm of Business moments, such as strategic planning, budgeting, team documentation, and gatherings.
• Develop and implement end-to-end program plans.
• Provide financial support, including annual budgeting, project spend tracking, forecasting, and trend analysis.
• Manage internal communications for the Workplace Experience team, creating a consistent "voice" for the team.

• Assist with onboarding and change management to ensure new and existing members can quickly get up to speed
• Assess complex situations, analyze data, make informed judgments, and recommend solutions, effectively translating them into a leadership voice.

Who You Are

• Program Management experience required.
• Experience in Corporate Real Estate and/or Workplace Experience is highly preferred.
• Understand key concepts and procedures related to Workplace Experience and Business Operations.
• Possess strategic thinking skills with experience supporting senior leaders in strategy development.
• Demonstrate agility and provide clear leadership during times of ambiguity.
• Exhibit strong prioritization skills.
• Ability to learn and maintain a broad understanding of Corporate Facilities and Operations policies and procedures.
• Provide excellent customer service and communication skills (verbal, non-verbal, and written) at all levels.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Have basic knowledge of property management and facility-related items, with a willingness to enhance this knowledge through partnerships and training opportunities.
• Demonstrate the ability to work independently and take ownership of multiple projects involving different customer groups.
• Handle confidential information with appropriate discretion.
• Maintain a high level of self-awareness and adapt to meet the needs of the present moment.
• Focus on partnership by developing, training, and mentoring individuals.
• Translate high-level strategy into actionable steps.
• Assess complex situations, analyze data, make informed judgments, and recommend solutions.
• Be flexible with your schedule to accommodate after-hours work, events, and emergency needs as required.
• Experience in leading small teams (1-3 individuals).
• Ability to travel at least once per quarter.