We are currently seeking a Public Relations Account Supervisor to lead accounts on media and influencer relations, thought leadership and overall communications strategy. Account Supervisors produce flawless, client-ready work and results that come from a deep-seeded understanding of the agency, the client, and the media earned through years of exposure to the industry. Account Supervisors ensure that vital resources are distributed effectively while navigating and directing the flow of information, resources, and strategy between junior team members and top executives. Senior management is 100% confident in their ability to have success in a variety of account related situations, and are the agency go-to for specific verticals or PR specialties. The final say on a group of accounts, Supervisors are capable of maintaining that same level of high quality work across accounts they directly and indirectly manage. AS’s know not only how to beautifully navigate difficult client situations, but when to push back on the client, leaning on their their knowledge of PR, the landscape, the industry/vertical, and client’s strategy to effectively prove their point. They have a proven track record of training entry-level team members and more junior employees organically seek them out for advice and help. Highly perceptive, adaptable and flexible, AS’s bounce daily between Account Executive level and Director level tasks & responsibilities with equal effort and ability. Simply put, they step in and handle when no one else can. They’ve mastered their account load and tackle the most stressful times of year with ease. Supervisors lead by example and continually improve or make suggestions to advance the way we operate. They are at the helm in development and execution of training, agency events, and all large initiatives rooted in agency growth, client services improvement, and career growth & development of junior staff.
The agency is headquartered out of Miami, FL- but this is a fully "Work-From-Anywhere" position & currently open to all candidates in the US.
Your skills/attributes:
- You are a thoughtful delegator- you know how & what to hand to a teammate, and what to tackle on your own.
- You are confident in your expertise, and not afraid to share your educated suggestions with clients, even when it’s not what they want to hear,
- You are calm & confident.
- You know when to prioritize efficiency, and when to prioritize effectiveness.
- You love a challenge.
- You are organized for yourself, your client, and your team- and help keep everyone on the same page.
- You prioritize relationships, and know time spent building them (internally and externally) is time well spent.
- You are not afraid of the fire. You don’t shy away from tough conversations, hard work, or tight deadlines.
The gist of what you do:
Lead Clients
- Responsible for the client’s relationship with the agency, conducting regular pulse checks with key decision makers and surfacing concerns to AD or VP.
- Lead communications in key moments and responsible for crafting and/or approving important written communications as needed with a high level of attention to detail.
- Own strategy development and execution closely tied to strategic objectives and business goals, leveraging the team as appropriate.
- Responsible for being knowledgeable of SOW and Terms & Conditions as it relates to client roster and actively look for opportunities to upsell clients, and expand on scope,
Lead Your Team
- Balance being hands-on and delegating tasks to the team. Capable of jumping in on executional roles as needed.
- Establish and uphold clear expectations of junior team members, clearly defining each person’s roles & responsibilities per account.
- Take ownership of ongoing training and development of team members on each account, including real-time, daily and monthly feedback and direction for improvement.
- Delegate responsibilities appropriately, taking the time to ensure the team is on the same page, well-equipped with information and ready to produce.
- Celebrate wins and growth within your team, making each team member feel important, valuable and invested in.
Lead the Agency
- Develop & share expertise in specific verticals or PR specialties within the agency.
- Support the overall agency by participating with the media team, the social media team, the newsletter team, the internship program, BD initiatives, etc.
- Responsible for relentless improvement and evolution of agency services, process and culture.
Cover Letter: Please include a cover letter detailing something interesting about yourself and/or career that we will not get from reading your resume. Doesn't need to be long, just specific to this position. It’s your opportunity to sell yourself, use it.
About MBA: We are a "Best Agency to Work For" and the leading PR agency for consumer technology and innovative lifestyle brands in the U.S. Headquartered in Miami since 2002 (with a full-remote team), we have partnered with more than 800 brands from startups to Fortune 500. We successfully help clients launch, gain market share, enter new categories, sell products, attract retailers, raise capital and get acquired. In addition to providing public relations and digital marketing services, we also offer an in-house primary research and analytics team, and a design studio with a full suite of creative services.
Some advice for how to be successful:
We hire, promote and fire people based on these values. They act as a compass for all communications and decision making.
- Think Like An Entrepreneur: Know the details of our business and understand how you impact our culture, work and financial success.
- Adopt a Growth Mindset: Don’t settle or become complacent. Grow by taking advantage of opportunities to do work outside your comfort zone.
- Take Initiative: Do not wait for someone to tell you what to do. Act in the absence of specific direction. Be proactive and decisive.
- Act with Purpose: Focus on impact above all else. Know the intended result, find the most efficient path, and get shit done.
- Communicate Assertively: Proactively tackle difficult conversations with empathy and confidence. Give and request feedback in real-time with helpful intent.
- Inspire Accountability: Embrace ownership of every task. Surface your mistakes. Share what you learn and use it to improve. Others will do the same.
Other things we think would be cool if you could do:
- Run a 5k in under 25 minutes
- We have 2 or 3 people that can do this, but we have a couple Ironman athletes (including Max), a few marathoners and a mountain biker who does 80+ mile races. Lots of yogis too.
- Solve a Rubik's cube in under a minute
- We had an intern that could and it was mind-blowing.
- Compete in Brazilian Jiu Jitsu
- She competed in the Pan-American Championship, largest Brazilian Jiu-Jitsu tournament in North America, she's also one of our new Account Coordinators.
- Climb Mt. Kilimanjaro
- Our Director of Operations did this, only blacked-out from high altitude and oxygen deprivation once. Nailed it.
- Be a world champion in anything
- Youngest Yo-Yo World Champion in history worked with us for years.
- Start your own business
- Max did...and one guy owns his own photography business...the rest of us are working on it.
- A snake shot (Foosball)
Requirements
- At least 5+ years of agency experience- ideally in a leadership role
- Understanding of product launches, brand storytelling, and media and influencer relations strategies
- Understanding of digital/new media marketing strategies
- Expert in persuasive writing and verbal communication
- Strong organizational and multitasking skills
- Awesomeness
Benefits
Work hard, play hard is slightly outdated and work life balance implies some sort of struggle to do one and not the other. We think work should be a fun, beneficial, and enjoyable part of your life and that your life should be a fun, beneficial, and enjoyable part of your work. We try our best to provide benefits that make this a reality, and the daily transition and integration of work & life as seamless as possible.
- Unlimited Vacation
- It's EXACTLY what it sounds like.
- Work-From-Anywhere-Flexibility
- Truly work-from-anywhere with flexible schedules, which for some people means fully-remote, WFH 100% and for some includes a combo of home and our Miami office.
- Approximately 30% of our 50 person team is located outside of South Florida.
- We set you up from day 1 with all the tools to get shit done regardless of physical location.
- For the Moms and Dads out there…We have 20+ baby humans in our extended family, needless to say we accommodate the hectic schedules of SuperMoms and SuperDads. 100% flexible schedule helps, but accommodating school drop-offs, and unforeseen events is our specialty and you’ll have the team support to do so with ease. If you would like to speak to one of our parents about their schedule, team support they receive, our maternity/paternity policy and new parent benefits, let us know.
- Social gatherings are a regular occurrence. We all actually like hanging out with each other, so we fine time a variety of ways including team lunches, happy hours, in person group work sessions, etc. And for those fully-remote outside Miami, there will be one or two occasions throughout the year you can join us in Miami for special events. We also hold weekly virtual meetings and lunches.
- Benefits
- Flexibility – “Unlimited” and “Anywhere” is as Flexible as it Gets
- Growth – Expand and Fine Tune Your Skills
- Free Unlimited Self-Help/Business Books
- Wellness – Add Workout to Your Work Day
- $600 annual wellness/fitness stipend
- Parental Leave + Paid Return-To-Work
- Finance – “Match” is Literally Free Money
- $360 Annual Cell Data Reimbursement
- Team – You Will Actually Like Most of Us
- $1,500 Employee Referral Bonus
- Fun – Mandatory Company Meetings
- Paid Miami Visits for Remote Team
