Site Reliability Engineer - Work on Shifts

Who we are?

We are a global technology company dedicated to advancing financial inclusion through innovative technology solutions. Since 2009, we have specialized in digitalization and integration for financial service providers, headquartered in Sofia, Bulgaria. With 9 regional offices, we serve clients in over 80 countries. Our portfolio includes 500+ successful projects, demonstrating our commitment to helping clients find effective solutions. At SoftwareGroup, we aim to revolutionize the financial sector through cutting-edge technology and our vision of global financial inclusion.


With us, you will have the opportunity to:

• Provide client support and technical issue investigation/resolution of incidents via Ticketing software, and e-mail, for the internally developed products

• Carry out initial investigation and be a point of contact for bug-fixing and new development work for applications on Production

• Deploy, update and maintain development, testing, and production environments

• Maintain 3rd party tools part of the solutions like reverse proxies, load balancers, database servers, and monitoring tools

• Add and maintain Knowledgebase articles and Deployment Guides

What catches our eye:

• Experience with a ticketing system (for example Atlassian Jira)

• Good practices (ITIL, Change Management, Incident Management, Problem Management)

• Willingness to work on shifts

• Technical knowledge about Linux and Windows, Docker, SQL, Networks and Virtualization, and cloud technologies

Not essential but appreciated:

• Experience with Kubernetes

• General understanding of the business functions and industry specifics

By joining us you can:

• Use your passion to make an impact and unleash your career with a purpose. Increase the meaningful moments in your life by working for a company with proprietary products that drive digital transformation, boost financial inclusion, and improve the quality of life for millions of people

• Feel safe with the additional health insurance

• Enjoy a work-life balance with 20 days of paid leave, flexible working time, and work from home

• Discover the exotic destinations where our customers operate

• Enrich your world with the new friends you will find in the amazing fun-loving and multicultural environment of our company

All applications will be treated strictly confidential. Only short-listed candidates will be contacted.

Software Group is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.