NOTE: This is a FULLY remote role, but the candidate must be in the EMEA Region to collaborate with their team, peers, and internal customers. Please only apply if you are physically based in EMEA.
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.
As a profitable and growing company, this role is necessitated by our continued growth.
Hostaway is looking for a tech-savvy Technical Support Specialist to join our team, focusing on our North American and growing European markets. You'll master our B2B SaaS product portfolio and provide expert support to help customers maximize their short-term rental bookings. As a native-level French speaker, you'll be essential in delivering top-tier service to our expanding French and European customer base. Join us to make a real impact in a fast-growing company!
Your Mission:
Diagnose and troubleshoot technical issues our customers are experiencing related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.
Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
Document and track customer inquiries, issues, and resolutions using our system.
Proactively identify opportunities for process improvements and contribute to the development of knowledge base articles and support documentation.
Assist in conducting product demonstrations and training sessions for customers as needed.
Stay up-to-date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.
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