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Implementation Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor’s Degree preferred or equivalent combination of education, training, and experience, 2+ years of project management experience for pharmacy benefit implementation or 3+ years in pharmacy benefit management operations, Excellent written and verbal communication skills, Ability to manage multiple clients and advisors in a high-energy environment, Flexible, organized, and able to shift priorities easily, Experience with Salesforce CRM, JIRA Project Management, Project Office is a plus.

Key responsabilities:

  • Be the liaison between client managers, executives, and clients during implementation cycle
  • Lead new client's pharmacy benefit programs implementation ensuring client satisfaction
  • Support existing clients in complex program changes including vendor relationships
  • Provide sales support in RFP process, addressing client inquiries
  • Manage client relationships and communication through the implementation cycle
  • Monitor and resolve issues to claims, eligibility, facilitate post-implementation transitions
EmpiRx Health logo
EmpiRx Health SME https://www.empirxhealth.com/
See more EmpiRx Health offers

Job description

Who We Are:

EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results.

What We Do:

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients.
Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client management teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

Who We're Looking For:

EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced Implementation Manager. In this critical role, you will provide exceptional personalized service to our clients. You will spearhead the implementation strategy, innovating new methods and protocols to consistently uphold this elite level of service.
If you are a highly motivated Implementation Manager with a strong background in client management and you are passionate about making a meaningful impact in the healthcare industry, we encourage you to apply.

What You'll Do:

As an Implementation Manager your role will encompass a wide range of responsibilities; here are a few:
  • Directly reporting to the Client Operations Manager/Director, you will serve as the liaison between client managers, executives, clients, and client representatives throughout the implementation cycle.
  • Lead the implementation process for new client's pharmacy benefit programs and ensuring client satisfaction through the project framework.
  • Lead projects supporting existing clients in complex changes to pharmacy benefit programs, including changes to any of the client vendor relationship.
  • Provide sales support in the Request for Proposal (RFP) Process, providing the business expertise on services and addressing client inquiries related to the implementation process.
  • Manage client relationships throughout the implementation process, service as the main point of contact and ensuring effective prompt communication of project status, risks, and mitigations through the implementation cycle.
  • Lead projects supporting existing clients in complex changes to pharmacy benefit programs, including changes to any of the client vendor relationship.
  • Effectively keep stakeholders aligned to clients’ requirements and setup throughout the implementation process via weekly progress reports.
  • Lead post implementation client and internal calls to monitor and resolve issues/ risks to claims, and eligibility.
  • Effectively keep stakeholders aligned to clients’ requirements and setup throughout the implementation process via weekly progress reports.
  • Ensure a smooth transition from post implementation to the client account team.
  • Cultivate strong relationships both internally and externally.
  • Perform other responsibilities and projects per the direction of leadership as needed.

What You Need:
  • Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
  • 2+ years of experience in the project management of an implementation for pharmacy benefit or 3+ Years of general pharmacy benefit management operations experience.
  • Ability to manage multiple clients and advisors simultaneously in a high energetic/demanding environment.
  • Extremely flexible, highly organized, and able to shift priorities easily.
  • Excellent written and verbal communication skills.
  • Ability to travel as needed.
  • Salesforce CRM, JIRA Project Management, Project Office experience a plus.

Why Join Us:
  • EmpiRx Health is on an extraordinary journey where excellence meets innovation.
  • We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
  • You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
  • We offer a generous and competitive benefits package.
  • You will share in the company's success through our discretionary bonus program.
EmpiRx Health is an Equal Opportunity Employer

EmpiRx Health is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All employment decisions are based on business needs, job requirements, and individual qualifications. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. EmpiRx Health celebrates diversity and is committed to creating an inclusive environment for all employees.

Your career at EmpiRx Health awaits – join us in shaping the future of excellence in healthcare.
 

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Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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