Interpreters Service Unit Lead

If you are hungry for success, thrive in a dynamic environment, always keep up with changes, know how to add value to your clients and have a previous track record to prove it, and want to be a part of something big, let’s talk! We operate in a dynamic environment where a very last-minute opportunity comes in or an unexpected change happens and everyone puts their effort to make that happen. If we can count on you to react and coordinate - you are the one we are looking for! We would love to hear from you and have you as part of our Customer Success Department team leading our Interpreter Service Unit.

WHAT YOU WILL DO:

Team Leadership and Unit Management:

• Lead and manage the Interpreters Service Unit
• Develop strategies for efficient assignment and deployment of interpreters for various events.
• Ensure high standards of service delivery, maintaining quality and consistency across all projects.
• Optimize processes for interpreter assignment, scheduling, and event management to ensure efficiency.
• Implement and maintain quality control measures, ensuring the accuracy and professionalism of interpretation services.
• Monitor and report on key performance indicators (KPIs) related to interpreter services.
• Analyze trends in interpreter demand and performance, using data to inform strategic decisions.
• Prepare reports on unit performance, challenges, and opportunities.

Interpreter Recruitment and Relationship Management:

• Oversee the recruitment, onboarding, and training of freelance interpreters
• Build and maintain strong relationships with a large pool of interpreters, ensuring their engagement and satisfaction.
• Manage interpreter performance, providing feedback and development opportunities.

Resource Allocation and Event Coordination:

• Coordinate the assignment of interpreters to events based on language requirements, availability and expertise.
• Collaborate with event managers and clients to understand specific interpretation needs and ensure the right match of interpreters.
• Ensure smooth coordination of interpreters during events, addressing any issues that may arise.

Client Engagement and Support:

• Act as a point of contact for clients regarding interpreter services, addressing inquiries, and resolving issues.
• Work closely with the account management teams to align interpreter services with client expectations.
• Provide expertise and guidance to clients on best practices for utilizing interpretation services in their events.

Compliance and Standards:

• Ensure compliance with industry standards and regulatory requirements for interpretation services, especially when working with international bodies like the EU and UN.
• Maintain up-to-date knowledge of interpretation protocols and ensure that all interpreters adhere to these standards.

WHAT WE EXPECT YOU TO HAVE:

Educational Background:

• Bachelor’s or Master’s degree in Translation, Interpretation, Linguistics, International Relations, or a related field.
• Professional certification in interpretation or translation (e.g., CIoL, AIIC) is a plus.

Experience:

• Experience in the interpretation or translation industry, with at least 5 years in a coordinating interpreter services role.
• Experience working with international organizations like the EU or UN is highly desirable.
• Proven track record in managing a large pool of freelance interpreters and coordinating multilingual events.
• Experience in team management for at least 1 year

Skills:

• Strong leadership and team management skills, with the ability to motivate and guide
• Excellent organizational and project management skills, with a focus on efficiency and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients, interpreters, and internal teams.

Technical Proficiency:

• Familiarity with interpretation technology.
• Ability to quickly learn and adapt to new technologies used in the interpretation industry.

Language Skills:

• Fluency in English is essential; additional languages (especially those frequently used in international organizations like French, Spanish, or German) are highly advantageous.

Client-Focused Mindset:

• Strong client service orientation, with the ability to understand and anticipate client needs.
• Experience in client engagement and managing relationships with high-profile clients.

Problem-Solving Abilities:

• Ability to troubleshoot issues during live events and provide quick, effective solutions.
• Strategic thinking with the capacity to innovate and improve processes.

Cultural Sensitivity and Adaptability:

• Understanding of and respect for different cultures and practices, especially when working with international teams and clients.
• Ability to adapt to a fast-paced, dynamic work environment, often dealing with urgent and last-minute requests.

WHAT WE OFFER:

• Exciting fast-paced international environment (hey, we are building multilingual bridges & shifting the global market!)
• Flexible working conditions: we offer 2 modern office spaces in Lithuania - in Vilnius & in Klaipeda and a possibility to work remotely
• Comprehensive health insurance
• Wellbeing days off
• Learning & development budget for your growth
• Gifts to celebrate your special personal events
• The most exciting & challenging client list you can get globally
• Potential to earn options in the company
• An awesome international team to work with and the chance to bring our exciting technologies to the market.

Salary: from 4000 EUR gross

CompensationFrom 4000 EUR gross