Tech Support & Database Management Specialist

Description

Are you passionate about tech support and database management? Join a dynamic and rapidly growing agency that is fully remote and dedicated to serving family-oriented brands. With a team of nearly 30 across the US, we prioritize a vibrant, connected work environment, even if we’re not physically together. We balance work with fun, offering virtual happy hours, costume contests, and more. Support our award-winning team while working from the comfort of your home!

Responsibilities

• Database Management: Oversee and create internal lists and marketing databases using Google Sheets, HubSpot, ZoomInfo, and other platforms. Manage contacts and send surveys and newsletters.
• Tech Support: Provide front-line tech support, including account creation, basic troubleshooting, email alias creation, password resets, and hardware tracking.
• Airtable Support: Assist with basic data queries, filtering, and editing user interfaces in Airtable.
• Contact Lists: Compile and maintain contact lists for sales outreach and other internal needs.
• Tool Proficiency: Utilize platforms like HelloOutbound, ZoomInfo, HubSpot, and Zero Bounce effectively.
• Tech Savvy: Handle both Windows and Mac operating systems with ease and provide support for Google Workspace.
  
  

Requirements

• Organized & Efficient: Thrive on crossing tasks off your list and managing multiple projects and priorities.
• Problem Solver: Foresee challenges and tackle them head-on with excellent problem-solving skills.
• Adaptable: Excel in a fast-paced environment and manage up and down effectively.
• Experienced: At least 1 year in helpdesk tech support (hardware and software) and database management. Familiarity with large contact lists is a plus.
• Detail-Oriented: High attention to detail with intermediate to advanced skills in Excel/Google Sheets and Microsoft Office.
• Tech Enthusiast: Experience with tools like HelloOutbound, ZoomInfo, HubSpot, or similar platforms is beneficial.
  
  

Benefits

• Flexible Time Off: Enjoy unlimited PTO, paid time off between Christmas and New Year's, and "Fabulous Fridays" with early finishes.
• Retirement Plan: Benefit from a 401K with a 3% company match.
• Comprehensive Coverage: Access medical, dental, and vision coverage, along with FSA options.
• Insurance: Life insurance, long-term disability, and options for short-term disability, hospital, and critical illness insurance.
• Perks & Discounts: Discounts on pet, home, and auto insurance, theme park tickets, and more.
• Supportive Resources: Access to an Employee Assistance Program for mental health, finance, legal assistance, and coaching.
  
  

Employment Type: Full-Time