Business Analyst

Title: Business Systems Analyst

Home. It's a word that holds a special place at Client. At its core, it's shelter. But it's also so much more. Family. Community. Safety. A place where you can be your fullest, truest self. That's the word that inspires all of us at Bright to do the work that we do -- Ensuring an open, clear, and competitive housing market for ALL.

Our company -and our brand -are reflective of the diverse communities that make up our market. Our employees represent a diverse mix of backgrounds, cultures and experiences, so much so that Bright's been named as one of the most diverse employers in the area by the Washington Business Journal -2 years in a row.

Client is the engine that powers the real estate market in the Mid-Atlantic U.S. - supporting over $100B in transactions yearly. It is the single source for all data on Mid-Atlantic residential real estate - anywhere. As a Multiple Listing Service (MLS), our technology solutions connect real estate professionals with other real estate professionals and their clients, providing an open and accessible marketplace for buying and selling real estate.

We're redefining what it means to be an MLS, and we'd love to have YOU here with us helping tell a Brighter story to the world.

SUMMARY: We are looking for a motivated and skilled Business Systems Analyst to join our team at Client. As a Business Systems Analyst, you will play a pivotal role in optimizing our business processes, bridging the gap between business needs and IT solutions for our foundational platform and ensuring the successful management of support and enhancement processes.

Responsibilities

• Data Acquisition
• Act as a liaison between Bright and 100+ existing data providers (both government and commercial) acquiring data on monthly, quarterly and semi-annual schedules.
• Primary data collection includes but is not limited to: County Assessment/CAMA data; County Assessor Photos and Building Sketches; County GIS Links, County, Municipal and School Tax Rates from 3,000+ jurisdictions and County Sale and Owner data.
• Conduct research and resolve issues with data from providers, acquiring corrected/replacement data.
• Prepare and maintain internal schedule of data acquisition frequencies, maintain County Information Center and improve visibility to the organization.
• Support Triage:
• Act as a primary contact for support and enhancement requests and help to maintain SLA for initial response.
• Conduct in-depth analysis to translate business needs into clear and concise system requirements.
• Identify opportunities for process improvement in Brights Support and Product Enhancement processes.
• Propose and implement solutions to enhance overall efficiency and accuracy.
• Government Access/Research and Data Exchange
• Create, define, track and manage the relationships with government agencies, academic institutions and other organizations that have access to or request to work with and license data from, or to, Bright in some manner.
• Manage account changes, contract inquires, updates, renewals and terminations with legal.
• Annually prepare and track usage and budget for these accounts.
• Project Management:
• Oversee the management of public records queues, ensuring timely and accurate processing.
• Develop and maintain project plans, schedules, and resource allocation for queue management projects.
• Monitor and manage the enhancement and support case queues related to issues reported by Client subscribers.
• Conduct support case analyses to efficiently remediate, respond, and close tickets promptly.
• Stakeholder Communication:
• Communicate effectively with both technical and non-technical stakeholders, providing regular updates on project progress, issues, and resolutions.
• Training and Support:
• Develop training materials and provide user support during the implementation of public records queue management systems.
• Ensure smooth transition and adoption of new systems by end-users.
• Qualifications:
• Bachelor's degree in business administration, Information Systems, Computer Science or a related field.
• Proven experience in Business Systems Analyst or Data Analyst or similar roles.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Knowledge of business process modeling and analysis techniques.
• Experience with requirements management and documentation.
• Familiarity with project management methodologies.
• Strong written and verbal communication skills.
• Ability to analyze and interpret support cases for effective resolution.
• Proven ability to remain organized, prioritize tasks, and work independently.
• Preferred Skills:
• Experience with real estate data technology or similar industry.
• Certification in Business Analysis and/or Project Management (PMP) is a plus.
• Experience using Salesforce, Jira or similar ticketing systems.
  

Proficiency with productivity software such as MS Office (Excel, Word, Outlook), Google Workspace (Google Sheets, Google Docs)