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Technical Knowledge Consultant

77% Flex

EXTRA PARENTAL LEAVE

Remote:

Full Remote

Salary:

120 - 145K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

BSc/MSc in Computer Science, Finance, Accounting, or Information Technology, 3+ years OneStream experience in a support function.

Key responsabilities:

Investigate new product features for content development
Function as a SME, deliver training sessions
Support documentation team with practical use cases

OneStream Software Computer Software / SaaS Scaleup https://onestreamsoftware.com/

1001 - 5000 Employees

See more OneStream Software offers

Job description

Your missions

TECHNICAL KNOWLEDGE CONSULTANT

Location: Global

Employment Type: Full Time

Compensation: $120,000 - $145,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.

Benefits Offered: Vision, Medical, Life, Dental, 401K

ABOUT THE JOB

The Technical Knowledge Consultant (TKC) will help elevate the department’s understanding of new functionality. The TKC will not be writing our documentation or work directly in creating our training material but will be expected to mentor team members, help educate new hires, and enable the team to tackle more complex assignments.

To succeed in this role, you must have experience of working with the OneStream platform with a natural inclination for wanting to know more, share that knowledge with the team and help upskill them. You must be a self-starter, accountable, driven, ethical, hard-working, personable, and persistent. You must also be able to work independently and with a team.

RESPONSIBILITIES

Knowledge Capture

Investigate product features and solutions in advance of any new training courses being created, to expediate content development
Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a SME who can enable the department with creating training content, and validating documentation
Seek out use-cases for new features and solutions, to accelerate how we enable the OneStream community
Liaise with our support teams to understand which topics are causing concern and determine documentation / training approaches to help solve the underlying issues

Enablement

Function as a SME to the Product Knowledge department
Use effective knowledge transfer to accelerate department deliverables
Deliver department-level training and enablement sessions to deepen their understanding of the platform
Act as a mentor to new hires, helping build their knowledge and understanding of the platform and solutions
Identify shortfalls in knowledge to help enhance the value of our documentation and training content
Help maintain and update the OneStream application used for creating new courses
Validate content for the Release Highlights eLearning course

Content Validation

Support the Documentation team by providing practical use cases for reference material, release notes and other documentation
Support the Content Development team to ensure the technical accuracy of learning assets

REQUIRED EDUCATION & EXPERIENCE

BSc/MSc in Computer Science, Finance, Accounting, or Information Technology
3+ years OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams
Technical proficiency with, and an understanding of, enterprise technologies
Experience working in a growth organization where quick-thinking and flexibility are essential
Analyse and communicate technical issues and lead discussion

PREFERRED EDUCATION & EXPERIENCE

Accounting or finance background
Product knowledge equivalent to a OneStream Certified Architect
Knowledge of SQL database technologies and database management
Knowledge of VB.net

KNOWLEDGE, SKILLS & ABILITIES

Innovative and creative problem-solver with a naturally inquisitive nature
Ability to build strong relationships and communicate effectively with internal stakeholders
Comfortable addressing and teaching groups
Ability to learn complex technical topics and articulate their understanding to others
Knowledge of CPM/EPM applications such as OneStream, Oracle/Hyperion, SAP, Anaplan and Tagetik
Experience in CPM domain Financial Reporting, multi-dimensional modelling, integration, reporting, forecasting and planning
Passion for learning new technologies and software

WHO WE ARE

OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution.    Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

WHY JOIN THE ONESTREAM TEAM

Transparency around corporate structure, salary, and benefits

Core value of customer success

Variety of project work (not industry specific)

Strong culture and camaraderie

Multiple training opportunities

BENEFITS AT ONESTREAM

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

OneStream is an Equal Opportunity Employer

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