Bilingual Customer Support Specialist (Slovak & English)

Description

We are seeking a Remote Bilingual (Slovak - English) Email & Chat Support specialist to join our team at Strikingly. Our mission is to empower individuals to express their uniqueness through our modern, mobile-optimized website builder. With headquarters in Shanghai, China, and strong ties to Silicon Valley, we are backed by notable investors including Y Combinator and Index Ventures.

In this role, you will spread happiness and create WOW moments for our customers by:

• Emanating our brand and personality in every customer interaction by adopting the Strikingly voice and tone.
• Delivering exceptional customer service to new and existing customers across all channels (email, chat, social media).
• Translating our product and all customer communications, including newsletters and lifecycle emails.
• Developing expertise on our product and internal software to assist customers efficiently.
• Maintaining happiness and positivity in every customer and team interaction.
  
  

Requirements

We are looking for candidates who possess:

• Professional level Slovak and English communication skills.
• A strong passion for helping people with varying learning curves.
• A deep love for learning new things, problem-solving, and analytical skills.
• Experience in customer service in a fast-paced environment.
• Availability to work full-time (40 hours per week).
• A working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least a 20 Mbps internet connection.
  
  

Benefits

As a Happiness Officer, you will enjoy:

• The convenience of working from anywhere.
• A fun and collaborative international working environment.
• Opportunities for career advancement.
• Training and growth opportunities.
• Paid leave after one (1) year of tenure.
  
  

If you are looking for a stable and long-term job, we encourage you to submit your proposal and share a brief summary of your experience!

Employment Type: Full-Time