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SERVICE NOW - CMDB Analyst (1059773)

Remote: 
Full Remote
Salary: 
58 - 61K yearly
Experience: 
Entry-level / graduate
Work from: 
New Jersey (USA), United States

Offer summary

Qualifications:

Entry-level experience with Configuration Management Database, Experience with ServiceNow and strong Excel skills.

Key responsabilities:

  • Support CMDB operations and CI management
  • Ensure data quality and collaborate with IT teams for effective IT service management
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The Judge Group Human Resources, Staffing & Recruiting Large https://www.judge.com/
1001 - 5000 Employees
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Job description

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Location: CAMDEN, NJ, USA

Salary: $30.00 USD Hourly - $32.00 USD Hourly

Description: Our client is currently seeking a SERVICE NOW - CMDB Analyst

The resource will interface with business users / application owners. Must have strong communication, writing and analytical skills as well as documentation skills.

As we are improving our CMDB operations, we have a backlog of assets that need to be verified and documented within the CMDB as well as improvement tasks to enhance our CMDB capabilities. Once we address the backlog, we will no longer require this role.

Job Overview

  • Responsible for supporting the management and maintenance of our Configuration Management Database (CMDB) within the ServiceNow platform. Work closely with CMDB Process Owner, CMDB Support team, CI Class Owners and IT teams to ensure that configuration items (CIs) are accurately recorded and maintained, enabling effective IT service management (ITSM) processes.

Key Responsibilities

  • Support CMDB Operations: Assist in the day-to-day operations of the CMDB, ensuring data integrity, accuracy, and completeness.
  • CI Management: Assist in the identification, documentation, and maintenance of Configuration Items (CIs) within the ServiceNow CMDB.
  • Data Quality Assurance: Perform regular audits and data quality checks to ensure that the CMDB is up-to-date and accurately reflects the IT environment.
  • Collaboration: Work closely with IT teams, CI Class Owners, infrastructure, and application support teams, to ensure that CIs are properly tracked and managed.
  • Documentation: Maintain and update CMDB-related documentation, including processes, procedures, and work instructions.
  • Reporting: Generate CMDB reports and metrics to support IT management and decision-making processes

Qualifications

  • Entry-level experience with Configuration Management Database
  • Entry-level experience with ServiceNow
  • Strong Excel skills for data analysis and reporting
  • Strong analytical and problem-solving skills
  • Helpful if experienced with any of the following:

 ServiceNow CMDB

 ServiceNow Discovery

Contact: kzywalewski@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
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